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U FAMILY TINGKAT

4.8 / 5 (35 reviews) 4.8 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*83%
Food Quality4.7 / 5
Service & Communication4.9 / 5
Value4.6 / 5

Customer Photos (36)

Reviews (35)

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33 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

AS
Ms Annie song Verified Purchase
5.0 / 5

Will recommend to my friends who needs Tingkat

We recently tried U Family Tingkat, and it really exceeded our expectations! Every meal tastes like proper home-cooked food. The menu changes daily so we never get bored. Delivery is always on time and the packaging is neat. Customer service is also very responsive and friendly. The most important my child enjoys it.
Choose one
U FAMILY TINGKAT responded19th Nov 2025 03:55 PM

Dear Ms Song,

Thank you so much for your heartfelt review — it truly means a lot to our whole U Family Tingkat team 🙏❤️

We’re really happy to hear that your family enjoyed the meals, and we’re especially touched that your child likes the food too. Knowing that our home-cooked style meals brought comfort and warmth to your home is the biggest motivation for us to keep doing better every day.

We’re also grateful for your kind words about our delivery and customer service. We will continue to stay consistent, improve wherever we can, and serve your family with sincerity and care.

Thank you once again for your trust and support.
We’re truly thankful to be part of your family’s daily meals 💛

With gratitude,
U Family Tingkat

Mr Lee Yun Zong
Mr Lee Yun Zong Verified Purchase
5.0 / 5

Good lunch

Food above average, one of the best. delivery is early, everything went well throughout. shall continue for more weeks
U FAMILY TINGKAT responded19th Nov 2025 03:57 PM

Dear Mr Lee,

Thank you so much for your kind review and for sharing your experience with us 🙏
We’re truly grateful to hear that you enjoyed our meals and that everything went smoothly from delivery to food quality.

Your encouraging words mean a lot to our whole U Family Tingkat team.
We will continue to stay consistent and do our best each week to serve you with warm, home-style meals made with heart.

Thank you once again for your trust and support — we truly appreciate it ❤️

Warm regards,
U Family Tingkat

Ms Tan Mui Na
Ms Tan Mui Na Verified Purchase
5.0 / 5

Great variety, great food and value for money!!! Must try!!

Was generous in the food portion. Great variety of dishes . Surprise that clams was served, which don't see in other carters menu. The soup was great and my mum love them.
Choose one
U FAMILY TINGKAT responded19th Nov 2025 03:59 PM

Dear Ms Tan,

Thank you so much for your wonderful 5-star review — we are truly grateful for your kind words and support 🙏❤️

We’re very happy to hear that you enjoyed the generous portions, the variety of dishes, and that the clams and soup were a pleasant surprise for your family. Knowing that your mum loved the meals really warms our hearts — it’s our biggest motivation to continue cooking with sincerity every day.

Thank you again for choosing U Family Tingkat. We will continue to do our best to bring you homely, comforting meals with great value and consistency.

With gratitude,
U Family Tingkat

Delivery Feedback

Based on 35 customer responses.

  • On time or up to 30 min early: 29 (82.9%)
  • More than 30 min early: 5 (14.3%)
  • Late: 1 (2.9%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 29
  • Less than 10 min early: 0
  • 10–15 min early: 0
  • 15–30 min early: 0
  • More than 30 min early: 5
  • Less than 10 min late: 0
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 1

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A customer just ordered for 30 pax for delivery on 8th Nov, 5:00PM
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