WORD. Events and Catering

The portion of the chicken is small and it is too hard. The tau kwa and beansprouts are too oily and salty.

Overall is good!!!

Just to share our experience from ordering from WORD.

This catering was meant for my grandma's birthday and it was ruined as we waited 2 hours waiting for the food.

The food supposed to arrive at 7 pm and I called the in-charge and she directed saying the driver will call back to advise the ETA.

Finally, at 8:30 pm, the workers arrived just to set up the table and lay the tray etc, and went down to the car park to wait for their other colleague who was on the way with the food. He arrives with the food around 9pm and it was 2 hours late already.

Caterer wanted to use a black cloth as a base for the table, it is CNY period.. & their trays were very dirty too.

We decided to ask for cancellation & WORD in-charge gladly accept it and transfer it within that night.

We have not tasted the food hence, we are unable to comment on it. However, I hope WORD can improve more on their communication between customers and their workers, improve their food arrival timing and their full table set up decorations too.

Do note that caterer does not give you a call for confirmation of your order and will only email you to transfer the amount to their bank account, all via emails/sms only.

But will we order again from WORD? No, as we were really disappointed.

My review is just my two cent worth and hopes you will choose your caterer carefully.

Food was good but the delivery was late 2 hours. After set up, the caterer forgot the burners. Sigh! Caterer was too busy during the CNY and did not grasp the timing well and still forgot about the little stuff which were important. The caterer gave discount for the late delivery. Otherwise, the buffet would be rated very good.

Thank you so much for providing such a delicious dishes. It has definitely bake my day and all my friends gas commends that the foods are very good. Highly recommended. Will definitely order from you again .

Food was tasty (other than a try of burnt banana balls and mee siam that has gone bad) and display was nice but service is terrible.

Delivery was 1.5 hours late and when it arrives, the mee siam has gone bad. WORD did offer to send a fresh batch but we declined since guests were hungry after the 1.5hr wait. Was given a refund of $50.

Two days after the event, when I was reviewing photos and chasing for the mee siam refund, I realised that two dishes were replaced without prior informing me - Chicken Mousse with Black Olive Canapé and mini rice kuehs were replaced with watermelon salad, chicken bits in black pepper sauce and fried fish balls.

Informed WORD of this but her reply was that I should have informed her on the spot (my mistake really, that i couldn't hold back my hungry guests for a further 10mins after the 1.5hr delay to check on the delivered food when is clearly so common for caterers to send things)

To make matter worse, after the initial denial that items were replaced, I was told that the items replaced are of a higher value and that Salad is an intercontinental dish (whatever this means).

It has been four days since she was supposed to return to me after checking with the kitchen but there was no news since.

Well, she has definitely hit the nail on the head by saying it's all my fault - ya, my fault really, for choosing WORD.

Food was good but banana muffin was not as expected? Not sure if it actually was a banana muffin. It was nice but the sauce spilled all over the containers due to the containers being crushed.

The food is good and love the setup.

But the service definitely need to be improved during the peak period (Ordered during the Cny weekend). Driver was an hour late even though it is stated that the food would be ready to be eaten at 12pm. The food quantity is little. Understand if the pieces of fish, chicken is tagged fix to the number of headcount... But the noodle is way too little. Definitely not enough for 35pax.

Overall is good but I'm surprised they do not provide serviettes and paper plates were not enough.

NICE FOOD