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WORD. Events and Catering

4.1 / 5 (119 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*65%
Food Quality3.9 / 5
Service & Communication3.7 / 5
Value3.9 / 5

Customer Photos (208)

Reviews (119)

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119 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Rachel Nguyen
Ms Rachel Nguyen Verified Purchase
4.0 / 5

Good

The Cari checken is nice
The shop forget to give fork and spoon at the first time, later also come back and give us after we call.
will order again
Diana
Diana Verified Purchase
2.0 / 5

Bad experience with WORD catering. Not recommended.

Ordered 25 bento boxes(chicken curry set) from Word Catering for corporate event scheduled at 11am on 14th August.

Delivery was supposed to come at 1030hrs, however it only came at 1145hrs. Due to the delay, our event have to be pushed back by 30mins. There was no courtesy call to inform about the delay and the mobile number that was provided, was not responsive in picking up my calls.

At the event venue, instead of the chicken curry set, the food that came was a different menu altogether. No prior call was made to inform in regards to the change of menu.

I hope WORD can look into their customer service and improve on their delivery.
WORD. Events and Catering responded14th Aug 2020 06:26 PM

Hello Diana, we apologized on the incident today. Due to the heavy rain, the rider had refused to deliver the food. We had to come up with a contingency plan to resend a new batch of what we can do. It was really quite hectic and we didnt had enough time to informed you on the problems we had back end. For the mishap today, we would like to offer you a discount on your next order.

Mr J
Mr J Verified Purchase
3.0 / 5

Order no fish but menu with fish come for at least 5 days

The food is ok only, order for lunch it always came after 1.30pm, only the last 3days come before 1pm
Order no fish & no fish with bone, but the food always come with fish, notify foodline twice, notify the driver once with no effect and the menu still include fish till the end
WORD. Events and Catering Tingkat Meal (10 Days)
Mdm Juliza Mahdi
Mdm Juliza Mahdi Verified Purchase
5.0 / 5

Worth the value. Recommended.

Huge serving worth the value. One lunch can also be for dinner as the meals are really filling.
Meals are also tasty and good range from Indian to western food. Though me and my husband don't really like eating fish, we finish the whole fish dish ourselves. Very satisfying.
Though the timing of delivery varies it still within the lunch time range.
Some days food comes before 1130am but some days 1pm.
One of the days the meal differ from menu so abit disappointed asI didn't get to try the lemon fish dish and gyoza.
Definitely will be ordering the tingkat again.
Mr Chay Jee Wah
Mr Chay Jee Wah Verified Purchase
4.0 / 5

Food good for people who like hot and spicy food

The messed up the delivery in the first two days where they delivered the dishes without the rice. However, they were prompt in rectifying their error by dispatching the rice to us.

Overall, the food is too spicy and the portion is generous. Food is good for those who like spicy food.

Delivery Feedback

Based on 114 customer responses.

  • On time or up to 30 min early: 74 (64.9%)
  • More than 30 min early: 4 (3.5%)
  • Late: 36 (31.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 69
  • Less than 10 min early: 2
  • 10–15 min early: 2
  • 15–30 min early: 1
  • More than 30 min early: 4
  • Less than 10 min late: 0
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 23

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A customer just ordered for 10 pax for delivery on 26th Dec, 6:30PM
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