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"Description not clearly indicated causing misunderstanding."

Review of D'Fine Catering Services Pte Ltd by Ivy Ho

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(Verified Purchase)
Reviewed on 7th Mar 2026
More:
Food
Service
Value
IH
  • Ivy Ho
  • Corporate/Company Event
  • College Road
  • 4th Mar 2026
  • 35 Pax
Description not clearly indicated causing misunderstanding.
Reviewed on 7th Mar 2026 Verified Purchase
There's been a mix-up with the green bean soup! Usually when it's not specified, i expect it to be hot, so my staffs’ disappointment makes sense. The caterer served cold green bean soup (claimed it was a dessert) but the Foodline menu listed it as ... More just "green bean soup" without specifying hot or cold. My staff were expecting a hot soup and were disappointed.
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Buffet Reception @$13.08/pax
provided by D'Fine Catering Services Pte Ltd
Favourite dish: No preference
First time ordering from merchant: Yes
Will recommend this merchant: Probably
Victoria from D'Fine Catering Services Pte Ltd responded to this review
Responded on 9th Mar 2026 09:06 AM
Dear Ivy,

Thank you for taking the time to share your review and for the 5-star ratings. We truly appreciate your support.

We are sorry for the misunderstanding regarding the green bean soup. Traditionally, green bean soup can be served either ... More hot or cold depending on preference, but we understand that when it is not clearly indicated, it may lead to different expectations.

We appreciate you bringing this to our attention. The menu description on FoodLine has been updated so the selection is clearer and similar misunderstandings can be avoided.

We hope to have the opportunity to serve you again in the future.

Warm regards,
Victoria
D’Fine Catering Services
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 5.0/ 5 Last 6 months
Most favourite dish: Sea Food Fried Rice
62 reviews in total by past customers
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A customer just ordered for 35 pax for 9th May, 5:30PM
(Ordered 1 hour ago)
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