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"Description not clearly indicated causing misunderstanding."

Name: Buffet Reception @$13.08/pax
Brand: D'Fine Catering Services Pte Ltd

Review of D'Fine Catering Services Pte Ltd by Ivy Ho

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5.0 /5

(Verified Purchase)

Reviewed 6 days ago

More:

Food

Service

Value

Ivy Ho
Corporate/Company Event
College Road
4th Mar 2026
35 Pax

Description not clearly indicated causing misunderstanding.

Reviewed 6 days ago Verified Purchase

There's been a mix-up with the green bean soup! Usually when it's not specified, i expect it to be hot, so my staffs’ disappointment makes sense. The caterer served cold green bean soup (claimed it was a dessert) but the Foodline menu listed it as ... More just "green bean soup" without specifying hot or cold. My staff were expecting a hot soup and were disappointed.
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Buffet Reception @$13.08/pax
provided by D'Fine Catering Services Pte Ltd

Favourite dish: No preference

First time ordering from merchant: Yes

Will recommend this merchant: Probably

Victoria from D'Fine Catering Services Pte Ltd responded to this review

Responded on 9th Mar 2026 09:06 AM

Dear Ivy,

Thank you for taking the time to share your review and for the 5-star ratings. We truly appreciate your support.

We are sorry for the misunderstanding regarding the green bean soup. Traditionally, green bean soup can be served either ... More hot or cold depending on preference, but we understand that when it is not clearly indicated, it may lead to different expectations.

We appreciate you bringing this to our attention. The menu description on FoodLine has been updated so the selection is clearer and similar misunderstandings can be avoided.

We hope to have the opportunity to serve you again in the future.

Warm regards,
Victoria
D’Fine Catering Services
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