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"My first and LAST time ordering!"

Name: Zi Char Mini Buffet @ $68
Brand: On & On Diners

Review of On & On Diners by Karen

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1.0 /5

(Verified Purchase)

Reviewed on 21st Jun 2020

More:

Food

Service

Value

Karen
Friends/Family Event
Bedok Rise
20th Jun 2020
1 Pax

My first and LAST time ordering!

Reviewed on 21st Jun 2020 Verified Purchase

This will be my first and last time ordering from this caterer!!!
Event was 6pm but food arrived more than 1 hour late and I’ve started calling from 6.25pm only to be told that they could not reach the driver and ask me to wait for their call. ... More When food finally arrived, they were all cold and look at the state of the eclair and cream puff!! All squashed and stuck together, can’t even be consumed and box was badly dented!! The tofu was also cold and turned sour.
I’ve lodge a complaint and the service guy informed will refund via PayNow but till now I’ve not received any confirmation.
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Zi Char Mini Buffet @ $68
provided by On & On Diners

First time ordering from merchant: Yes

Will recommend this merchant: No

On & On Diners from On & On Diners responded to this review

Responded on 22nd Jun 2020 01:29 PM

Dear Ma’am,

Please accept my sincerest apologies for the unpleasant experience caused to you and your friend’s family. While the experience was by no means acceptable, we’ve looked into the matter and spoke to the relevant department.

As ... More spoken, we will be doing a refund for the Delivery charge and a 15% off the total bill.

Once again, we are deeply sorry for the inconvenience caused.
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