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"My first and last time"

Review of Pines Food Delight by Mdm Clarissa Chen

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(Verified Purchase)
Reviewed on 24th Dec 2015
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Food
Service
Value
My first and last time
Reviewed on 24th Dec 2015 Verified Purchase
Extremely disappointed and unlikely to order again.

1) When first ordered thru Foodline- an email will be sent to us to say it will be confirmed only upon caterer contacting us. I have ordered from other caterers before and this was always the ... More case. For theirs, i waited and no one called till i had to call to check on my order. Already bad first impression.

2) No proper checking before sending me confirmation email. Mine was clearly self collection and then they still charged me delivery fee. Second bad impression.

3) I asked for microwavable container as i heard they only give in aluminium foil. She said would provide me one or two just in case i need to reheat food. On that day, no
Microwavable plastic container provided.

4) Imagine u choose self collection and reached there promptly and they tell u sorry one item - Swiss Roll did not arrive yet as it was from elseswhere. They shld have managed and ensured it wld arrive isnt it? Then in the end say will deliver to our house by 6.30pm. My party was 6pm and they only brought the swiss roll just before 7pm. Not professional to me. Worse was swiss roll was too dry and cut thickly.

5) Ordered for 15 pax and the portions of rice and fish all too small. Fish was too salty and exactly 15pc. So much so i had to quickly cook some white rice for buffer.

6) All the food was cold and in terms of colour wise (chix and fish esp was cooked a while ago that the sauce look like it dried up. Colours hence dun look appetizing when we plated the dishes

My first and last time.
Show less
Christmas Mini Buffet
provided by Pines Food Delight
Favourite dish: None
First time ordering from merchant: Yes
Will recommend this merchant: No

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.5/ 5 Last 6 months
Most favourite dish: Mango Pudding
82 reviews in total by past customers
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A customer just ordered for 30 pax for 31st Jul, 11:00AM
(Ordered 20 mins ago)
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