"Quality of food can be improved"

One of the dishes (fish cake) was found to be fishy and hard. The taste was sour and believed it to be spoilt food. Feedback to caterer but didn't receive any replacement dish until I reminded them. The replacement dish eventually arrived after 3 ... More attempts; sounds like very unwilling to provide the replacement dish. Overall, the food quality was so-so or at best average standard. The food actually always arrives on time, but the service can be better in view of the above incident for my case.
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