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"Irresponsible, Not reliable, Dishonest and Poor Service"

Name: 10 Course Mother’s Day Promo: $16.90+/Pax (with free delivery)
Brand: On & On Diners

Review of On & On Diners by Mr Desmond Kang

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3.0 /5

(Verified Purchase)

Reviewed on 10th May 2021

More:

Food

Service

Value

Mr Desmond Kang
Friends/Family Event
Punggol Walk
8th May 2021
15 Pax

Irresponsible, Not reliable, Dishonest and Poor Service

Reviewed on 10th May 2021 Verified Purchase

Ordered for 15 pax for Mother's Day and receive confirmation. Only received food for 10 pax without following my order form.

As i was not around, i passed $271.25 to my brother to pay to the delivery. The delivery counted the money twice and ... More when my brother and mother asked him if the money is correct, he had the audacity to say that it is correct even though he knows that it is wrong. Besides that, there is no golden mantou delivered to me to go with the chilli prawn and tofu.

The worse thing is that i email them twice and called the office twice to get the management to call me to resolve this issue, there is no callback till now.

This is the worse ever caterer that i have experienced in terms of customer service and recovery. The least that they should do is to get someone to call me to assure me that the case is being investigated and that they will get back to me asap.
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10 Course Mother’s Day Promo: $16.90+/Pax (with free delivery)
provided by On & On Diners

First time ordering from merchant: Yes

Will recommend this merchant: No

On & On Diners from On & On Diners responded to this review

Responded on 10th May 2021 05:26 PM

Hi Sir,
Thank you for taking the time to give us your feedback. We value your business and regret that you were disappointed. Our sales team have approached you with a satisfactory service recovery. Thank you for bringing this matter to our ... More attention. We will use the feedback to make us better. We hope to be able to continue to cater to you in the future.

Warm Regards,
On & On Diners.
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