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"The caterer should invest on heat pad to keep the food warm."

Review of Rico Catering Pte Ltd by Mr Eric Poh

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3.0 /5
(Verified Purchase)
Reviewed on 6th Feb 2025
More:
Food
Service
Value
PT
  • Mr Eric Poh
  • Festive Celebration
  • Hougang Avenue 5
  • 29th Jan 2025
  • 15 Pax
The caterer should invest on heat pad to keep the food warm.
Reviewed on 6th Feb 2025 Verified Purchase
The food was delivered more than 1 hour earlier than expected. The delivery time was to be between 5.30pm-6.30pm, but it arrived at 4.52pm. It was put in a plastic bag with seal, supposedly to keep it warm. But when we opened up the food containers ... More and trays, we found that it was not warm. It would be good if the caterer could provide heat pad. Another important point is, the quantity of food was small. Though we ordered for 15 pax, it seemed like the food quantity was for 10 pax. All these need to be improved.
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HAPPY SPRING MINI BUFFET 吉庆有余 (w/Platter)
provided by Rico Catering Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: No
KC from Rico Catering Pte Ltd responded to this review
Responded on 6th Feb 2025 08:18 PM
Thank you for your feedback, and we apologize for the early delivery and the food not being warm. We appreciate your suggestion about using heat pads and will look into better temperature control for future deliveries. We’re also sorry the ... More portions didn’t meet expectations and will review our serving sizes to ensure they align with the order. We value your input and will work to improve these aspects moving forward.
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FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 3.0/ 5 Last 6 months
Most favourite dish: -all Dishes
13 reviews in total by past customers
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A customer just ordered for 30 pax for 28th Nov, 12:00PM
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