"Cake experience a little disappointing"

Dear Jason,

Thank you for your feedback.

We’re glad you liked the cake design. As communicated, the cake you ordered is part of our standard Father’s Day collection, which includes one father's day tag, a slim candle and knife. We do not ... More carry standard old school candles. Additional accessories, such as more candles or alternative tags, are available for purchase. This is clearly stated on our product page.

That said, we made several exceptions for your order. We accommodated your request to change the colour of the cake to blue at no additional charge, and although the cake comes with a fixed Father’s Day tag, we also provided you with an additional birthday tag and ice pack free of charge—something we usually charge for. These special requests were met in good faith.

Our cake recipes and fillings are standardised across all orders to ensure consistency. Nonetheless, we’ll take your comments into account as part of our ongoing product reviews.

The cake box used is standard for tall cakes, designed to protect the cake during transport. We use shorter boxes for smaller cakes, and the appropriate box was selected based on the size of your order.

As for pricing, we occasionally adjust our prices based on seasonal promotions and internal business decisions. Pricing at the point of purchase applies at time of order.

While we understand you have preferences based on your experience with other vendors, we remain committed to providing high-quality products with transparent terms. We thank you for your order and hope this clarifies the decisions made for your custom request.

Best regards,
Cakeinspiration team
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