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"Great Food but service response time could be improved"

Name: Mini Buffet Set @$18/pax
Brand: Yum Cha Catering

Review of Yum Cha Catering by Mr James Teng

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5.0 /5

(Verified Purchase)

Reviewed on 22nd Feb 2026

More:

Food

Service

Value

Mr James Teng
Festive Celebration
Choa Chu Kang Avenue 5
22nd Feb 2026
15 Pax

Great Food but service response time could be improved

Reviewed on 22nd Feb 2026 Verified Purchase

The food from Yum Cha Express was delicious and well-prepared. The flavours were great, and the presentation was nicely done. Overall, we were very happy with the quality of the dishes.

However, the service response time could be improved. ... More Communication pertaining to order confirmation was slow, which made coordination slightly challenging. With quicker responses and smoother communication, the overall experience would be even better.
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Mini Buffet Set @$18/pax
provided by Yum Cha Catering

First time ordering from merchant: Yes

Will recommend this merchant: Probably

YUmCha from Yum Cha Catering responded to this review

Responded on 18th May 2026 01:43 PM

Dear Customer,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the food quality, flavours, and presentation from Yum Cha Express.

We also appreciate your comments regarding our service ... More response time and communication. We sincerely apologise for the delay in order confirmation and understand how this may have caused inconvenience during the coordination process.

Your feedback is very valuable to us, and we will work on improving our response time and communication to provide a smoother experience for our customers in the future.

Thank you once again for your support, and we hope to serve you again soon.
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