Ordered a few times before, daughter 2nd 3rd 4th bday... n grandmas wake.. no problem before. only this time no one call to confirm timing n menu like previously. And naturally assume they will arrive around the time we selected at the order page. ... MoreINSTEAD thy arrived 1 hour earlier. Feedback but theres no apology etc. And when staff come to collect after party.. he just threw the burner into the black bag without putting out fire first. so MULTIPLE places in trashbag start to burn...... think he felt very paisey as still got alot of guest so EYES on it thn he faster pull evrything outside the room n get water to put out fire. Show less