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"Service and delivery need to be improve on . "

Name: Buffet Menu $12.90 per pax
Brand: On & On Diners

Review of On & On Diners by Ms Hailing

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4.0 /5

(Verified Purchase)

Reviewed on 12th Sep 2019

More:

Food

Service

Value

Ms Hailing
Corporate/Company Event
Jalan Tan Tock Seng
5th Sep 2019
46 Pax

Service and delivery need to be improve on .

Reviewed on 12th Sep 2019 Verified Purchase

Setup is nice. Most of the dishes taste not bad but the portion for fish & prawn seem to be too little for the number for pax ordered.
One of the dishes is being spilled during delivery (refund was given) and the delivery was late.
The buffet ... More was suppose to be ready by 12pm but the food only arrived at around 12.30pm and setup took another 15 minutes.
Everyone was waiting for the food.

We need to clear the venue but collection of the trays at the end of the buffet was also being delay. Driver say will come around 4pm to clear the trays but end up only coming around 6plus 7pm.

Multiple calls had to be made with on&on on the day of the buffet.
The spilled dish, late delivery and late collection of trays cause undue stress for the consumer. Please look into improving your service.

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