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"Promising caterer but consistency can be improved."

Name: Dinner Tingkat Package (10 Days, 5 Dishes)
Brand: The Great Ballroom

Review of The Great Ballroom by Ms Jamie

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3.0 /5

(Verified Purchase)

Reviewed on 2nd Jun 2021

More:

Food

Service

Value

Ms Jamie
Daily
West
20th May 2021
1 Pax

Promising caterer but consistency can be improved.

Reviewed on 2nd Jun 2021 Verified Purchase

I had really high expectations for this caterer - I looked at their menu with much delight on their web. They had really good dishes and they were having a good promo price, so I decided to try them out despite them being quite new to the tingkat ... More scene.

Everyday the dishes were either a hit or miss. Some days you completely couldn't eat anything, some days you really enjoy some of the dishes.

What I liked - their vegetables are really really nicely cooked everyday, veggies tastes great and by far the best tasting veggies I've ever had so far. Some days they'll throw in one small abalone inside the meals. Their fish maw soup (only came once) was really nice too. Prawn dishes are nicely done. Rice quality is ok. Portions are ok.

What I didn't like - No consistency in food quality and did not follow the menu, so everyday felt like a surprise which was not what I was looking forward to. One day they served huge chunks of smoked duck meat with chinese sausage, along with a fake crabmeat prawn soup - this wasn't on any part of the menu at all and that whole meal was totally unappetizing to me. Would not have signed up if I knew the menu would be like that. Threw away lots of food in-between the 10 days because of that. Not being spoiled - just exercising my right as a consumer. It's just like how you would takeaway a dish that you would eat outside, and not expect them to serve you something else.

ALL fish dishes I received were really really fishy. Feedback sent many times but sadly somehow issue still persisted. Feel dreaded whenever I see fish in the bento box. Menu described some dishes with 'truffle' but no truffle taste at all (truffle flavour also non-existent), they did mention fresh fruits would be served as desserts but only received it once throughout after much feedback to them. Every other day was an overly sweetened chinese dessert or agar agar.

For the premium price and the caterer's experience in holding banquet dinners, I would've expected better consistency in the food standards but I understand they might still be experimenting and new. Promising caterer but still lots of improve on.
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