"Unsatisfied service at times.."

The food not so nice at times for some dishes and abit little. other than that still ok and nice for some dishes like soup, fish etc. the service wasn't good at all as sometimes the main delivery person couldn't make it and they got a replacement ... More and it was delivered very late after the stated time like ard 8pm or so ! yet they did not bother to inform at all and i still got to call a few times before they will pick up the call to tell you they could not reach the delivery person too and nothing they can do as well.. remember one incident, they said soon and going to reach and in the end its 1 hour later! i could have cancel the food for that day if they can inform earlier! come to microwave containers which is standard for all tingkat. suddenly they just change to non microwave container for the soup without informing again! luckily i observe that its not suitable for heating and asked them abt it then they said its out of stocks so got to wait awhile. waited for awhile and things worsen that they change all dishes to non microwave containers! make it inconvenient for me as i need to heat up usually before tat. they mentioned still out of stocks and have to wait longer, asked them till when yet they said cannot confirm. sigh what service is that! they can get microwave containers from singapore too as well instead keeping customer to wait for their cheaper alternative from overseas which is not fair to us. do not bother to call back at all when request them to do so! then next day changed for me only after my feedbk and message to foodline etc. create so much inconvenience for me. if elderly people did not know and heat up using non microwave containers thinking it is the same . it could have cause some chemical reaction harmful to health!! they should inform customers asking for approval if they wish to change etc in the first place. really unsatisfied with their service and attitude to be frank. somemore they still raise their price higher recently ! time for me to change to another tingkat provider after trying for 2-3 times..
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