"Unique & great dishes.Service could be improved! "

I ordered from Rilassi Oriental Catering for a birthday. Food itself was generally good but had problems with the service of the caterers.

These were the items we had picked:
Briyani rice, Maggi goreng, Aloo gobi, Ayam masak merah, Salted egg ... More fish, Tahu goreng, Seafood Wanton, Grass Jelly with Sea Coconut & Lime cordial.

Briyani rice: Was too hard & insufficiently cooked, flavour wise it was fine. If it was a tad softer would have been more appetising.


Maggi goreng: This was great! Noodles were QQ & not mushy at all. It was well flavoured & had a good crunch from the vegetables.

Aloo gobhi: Had a more liquid consistency than what I had in mind. It was light yellow & was served in big chunks. Could fare better in terms of flavour.

Ayam masak merah: The gravy itself was good & it was enjoyed by our guests. My only gripe was that the chicken was slightly gamey.

Salted egg fish: This was the highlight of the buffet. The sauce was thick & rich and coated the substantial fried fish pieces evenly. This was a crowd favourite with many returning for more! Even after a few hours the fish did not turn soggy & the salted egg flavour was prominent. Must try!

Tahu goreng: tofu was soft & the gravy was spot on- very authentic! Ideal for a National Day menu & for a tea time snack.

Seafood wanton- crispy but filling could be improved in terms of flavour! Went well with sweet thai chilli sauce.


At the event, during collection time the caterer pointed out that there was a burn mark on the skirting. I was not aware of this & others at the event mentioned that the skirting was not fully covering the table, meaning a chunk of it was stuck to the wall. Misunderstandings aside, I felt that the caterer could have been more polite. I understand that it is written in the invoice that burnt/damaged skirting is chargeable. The others at the event wanted to make sure it was in the invoice & asked the caterer to bring the invoice. He did, but he was rude in the way he asked for the money. He could have said ‘ hi sir/madam, our invoice states that damage or burnt skirting is chargeable. As you can visibly see, the skirting is burnt. As such I would appreciate your kind understanding in making payment.’ In the catering business I am sure you will meet angry & frustrated clients but talking back to them is not helping either of us. Hope this is a learning lesson. To add on, everytime I called Rilassi the person who picks up is not aware of a few things. Fortunately, they are able to clarify enquiries via email better & responded fast.
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