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"Food portion too little; dessert swapped without notice"

Review of ECreative Catering Pte Ltd by Ms Lim Bao Li

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Food portion too little; dessert swapped without notice
Reviewed on 5th Feb 2023 Verified Purchase
Food was delivered slightly behind scheduled/agreed time but was fine and understandable as it was raining. However, we were truly disappointed and upset when we realized the caterer had replaced our dessert (Yam Paste with Gingko Nuts) with a fruit ... More cocktail which looked like it was emptied straight out from canned fruits without consulting or notifying us beforehand. In fact, the deliveryman mentioned "not again" which meant we are not the first to have experienced this swap by the kitchen without prior notice. As most of our guests are elderly, the fruit cocktail, which was chilled, was totally not suited for them hence really disappointed with the caterer over this. The tropical fruit punch was overly sweet as well, which do not suit guests' liking as well as most people these days prefer healthier, lower/no sugar beverages. We returned a dispenser almost full of this way too sweet drink - caterer should seriously consider replacing this drink with another dish/finger food. The signature curry chicken tasted good, but way too little chicken and potatoes, mostly chicken skin which again was rather disappointing. The cauliflower and pek chai in the Lo Han Chye were also undercooked but crunchy as a result...again not so much to the eldery's liking. Rest of the dishes were fine and the mini chicken burgers (note: just 1 for each pax) were popular with the kids. Overall, taste of food was not bad with the exception of the fruit cocktail (replacement of the yam paste with gingko nuts without prior notice/agreement by us) and fruit punch (overly sweet) but food portion was too little for 30 pax. We had 25 pax and the food was just sufficient for us.
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Wealth and Prestige Menu @$15/pax (Festive menu)
provided by ECreative Catering Pte Ltd
Favourite dish: Ngoh Hiang
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

FoodLine rating: Must Try!
Customer rating: 4.4/ 5 Last 6 months
Most favourite dish: Curry Chicken
3465 reviews in total by past customers
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