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"Good food but not much customer service"

Review of Fusion Spoon Catering Services by Ms Rosie

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(Verified Purchase)
Reviewed on 3rd Jan 2019
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  • Ms Rosie
  • Corporate/Company Event
  • Upper Circular Road
  • 28th Dec 2018
  • 30 Pax
Good food but not much customer service
Reviewed on 3rd Jan 2019 Verified Purchase
Generally the food is good but the portion is very economical. There will not be enough for seconds. I ordered for 30pax for 32 guests. Portion was just enough. Everything in the tray was cleaned out until the last pax except for the fish and oat ... More tofu.
Had to ration the fusilli as it was really insufficient for even 30pax if everybody takes a ladle full. It was also a bit hard. Could do with an extra 5 minutes of cooking.
(NB to caterer: If only pasta is ordered, you should increase the portion to 100% and not 70% or 50% as per usual catering with rice n pasta. With 1 look, I knew it was insufficient for 30pax during the set-up. Even told your set-up guy)

Other than missing/wrong food labeling, the delivery service and set-up was fine.
In terms of pre-ordering service, I wish there was more customer service. Previous caterers will liaise by calling to confirm and even assure 1 day before the catering event. But with Food Paradise/Fusion Spoon, you have to bite your nails and hope for the best that they remember your event.
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Standard Menu A @$16.80/pax
provided by Fusion Spoon Catering Services
Favourite dish: Chinese spinach with bai ling gu
First time ordering from merchant: Yes
Will recommend this merchant: Probably

FoodLine Authentic Review

 Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 4.4/ 5 Last 6 months
Most favourite dish: Mushroom Soup
257 reviews in total by past customers
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A customer just ordered for 1 pax for 2nd Mar
(Ordered 25 mins ago)
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