"Bad customer service - Michelle"

Hi Stephanie,

Thank you for your continued feedback and for bringing this matter to our attention. I’m very sorry to hear that you were unhappy with the spiciness of your recent order.

As we discussed previously, the issue you raised ... More regarding the spiciness of your order was caused by a system error that did not properly register your request for "non-spicy." We’ve since corrected this error in our system, and I’m happy to hear that you were satisfied with the compensation provided at that time.

For the current meal that you received, I can confirm that no chili or spicy ingredients were included in your food. Since we prepare meals in large batches, the same dish is provided to all clients who request "no spicy," and we’ve not received similar complaints from other customers regarding the spice level. That being said, I absolutely understand your concern, especially when it comes to ensuring that meals are suitable for your children.

The red color you noticed is likely due to the ketchup and tomato sauce used in the preparation, which can sometimes give the dish a vibrant appearance that may be misinterpreted as being spicy. We take pride in our ingredient sourcing and preparation and can assure you that we follow strict protocols to avoid the use of any chili or hot spices in these dishes.

I also want to gently address the public naming of individuals in your complaint. While we deeply value all customer feedback, we ask that concerns be raised privately so that we can address them effectively and professionally. This allows us to work together to resolve any issues in a way that is most helpful to both parties.

I truly appreciate your understanding and would love to continue working with you to ensure your future orders are exactly to your liking. If there’s anything specific you’d like to adjust, please let us know, and we’ll do our best to accommodate your preferences.

Once again, thank you for your feedback, and I apologize for any inconvenience caused. We hope to have the opportunity to serve you again soon.
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