"Only if they can improve on their service level, I would have continued with them."

I ordered their tingkat for dinner and the food was generally good. The only thing that marred the whole experience and made me cancel their service was their delivery. Initially, the delivery was fine but somehow they got short handed and cannot ... More meet delivery timing when the food had to be consumed by 7pm, i only got the food delivered less than 10mins before 7pm.
And you can forget about calling their company phone After 5pm to enquire, it always drops to voicemail message with mailbox full.
I would have continued with them only if their service recovery is better handled.
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