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Lau Fook Loy's review

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Lau Fook Loy - Reviews & Photos

LF
Average Score: 2.0 /5
Number of Reviews: 1
Number of Photos: 1
Frequently ordered merchant: QQ Catering
2.0 /5
(Verified Purchase)
Reviewed on 31st Jan 2023
More:
Food
Service
Value
LF
  • House Warming
  • Yishun Street 44
  • 23rd Jan 2023
  • 20 Pax
Bad service, bad food. DO NOT RECOMMEND! AVOID AT ALL COST
Reviewed on 31st Jan 2023 Verified Purchase
They missed out my unit number and I called their office and handphone mobile number from sat to mon but nobody picked up or return my calls at all. End up I have to wait at lift lobby for them.
Food was supposed to come at 6.30pm but came at ... More 5.20PM. My guests arrived at 7PM and the food was already cold. The brocoli dish with crabmeat was sour and spoilt. The squid ball dish was pathetic because the tray was huge and the squid ball so little quantity. I wrote an email to complain but nobody ever replied me. Food was for 20pax but more like for 15pax. My guests went hungry because we had to throw the vegetable dish away. Really bad service and food and I do not recommend!!!!
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CNY Reunions 新春大团圆 @$19.88/pax (U.P $26.50)
provided by QQ Catering
First time ordering from merchant: Yes
Will recommend this merchant: No
QQ Catering Team from QQ Catering responded to this review
Responded on 1st Feb 2023 01:21 PM
Dear Customer


Greetings from QQ Catering

Thank you for your feedback. We would like to sincerely apology for the disappointment you have experience.

Regarding the quantity of food issue on your event, we will bring this issue up in our ... More management meeting and discuss on how we can improve in this sector.

We assure you that your complaints and feedback will give us an opportunity to remedy any existing problem and help to improve our service.

We will email to you regarding compensate your order.


I hope you find the rest of the service well except for the food issue. We are looking forward to your future engagement.


Thank you and have a great day!
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