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Vivien Chua's review

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Vivien Chua - Reviews & Photos

Authentic Review by Vivien Chua
Average Score: 3.9 /5
Number of Reviews: 20
Number of Photos: 0
Frequently ordered merchant: Yeh Lai Siang Catering Service
4.0 /5
(Verified Purchase)
Reviewed on 18th Aug 2021
More:
Food
Service
Value
  • Dinner tingkat
  • Hougang Street 91
  • 11th Aug 2021
  • 4 Pax
Good customer service but food is  not value for money.
Reviewed on 18th Aug 2021 Verified Purchase
First time ordering from this caterer. My family find the food oily and the dishes were not to my family's liking. Out of the 5 days' package, we had luncheon meat, fried fish cake and sambal eggs (hard-boiled eggs coated with sambal sauce). It ... More is pricey considering such dishes we were getting.
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Lunch/Dinner Tingkat (5 Days)
provided by Foodcon Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 23rd Jun 2021
More:
Food
Service
Value
  • Tingkat lunch
  • Holland Drive
  • 21st May 2021
  • 2 Pax
Good customer service
Reviewed on 23rd Jun 2021 Verified Purchase
Overall ok. Consistent delivery time and very good customer service. Caterer sent reminder via whatsapp advising order ending soon.
20 days Dinner Package
provided by Yeh Lai Siang Catering Service
First time ordering from merchant: No
Will recommend this merchant: Yes
3.0 /5
(Verified Purchase)
Reviewed on 21st May 2021
More:
Food
Service
Value
  • Friends/Family Event
  • 22nd Apr 2021
  • 2 Pax
Average food and decent portion
Reviewed on 21st May 2021 Verified Purchase
Overall the food are decent and portion ok but caterer could improve on their dishes variety. Also not much ingredients in the soup.
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
provided by Fong Fu Food Catering
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 7th May 2021
More:
Food
Service
Value
  • Friends/Family Event
  • 4th May 2021
  • 3 Pax
Good soup but oily dishes
Reviewed on 7th May 2021 Verified Purchase
The only caterer that provided individual serving of soup - 3 bowls of soup for 3 paxs. Soup was nice and portion generous. But the dishes were too oily.
Tingkat Dinner Meal 3 days period
provided by Hock Hoe Heng Catering
First time ordering from merchant: Yes
Will recommend this merchant: Not too sure
Thomas from Hock Hoe Heng Catering responded to this review
Responded on 8th May 2021 03:01 PM
Hi Ms Vivien. Thank you very much for the review/feedback. We will translate your feedback to our team so as to work on the quality of our food. Nonetheless, we appreciate the feedback given as it will help us to become a better caterer for ... More everyone! Cheers!
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4.0 /5
(Verified Purchase)
Reviewed on 22nd Apr 2021
More:
Food
Service
Value
  • Friends/Family Event
  • 24th Mar 2021
  • 2 Pax
Friendly customer service.
Reviewed on 22nd Apr 2021 Verified Purchase
Food generally ok but veggie not tender enough for the elderly. Delivery time at around 9am+ which is rather early for lunch. Customer service staff is friendly.
20 days Dinner Package
provided by Yeh Lai Siang Catering Service
First time ordering from merchant: No
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 4th Apr 2021
More:
Food
Service
Value
  • Friends/Family Event
  • Holland Drive
  • 24th Feb 2021
  • 2 Pax
Variety of dishes need improvement.
Reviewed on 4th Apr 2021 Verified Purchase
This is my 3rd renewal for my parents. Actually, Kim's Catering and Hilltop are under the same company. My parents feedback to me that for this recent renewal, dishes were repeated very often especially tofu dish. - 3 times in the same week.
Lunch Tingkat Meal (20 days)- Without Rice
provided by Kim's Catering Pte Ltd
First time ordering from merchant: No
Will recommend this merchant: Probably
3.0 /5
(Verified Purchase)
Reviewed on 2nd Mar 2021
More:
Food
Service
Value
  • Friends/Family Event
  • Holland Drive
  • 25th Jan 2021
  • 2 Pax
Standard of food not as good after second renewal.
Reviewed on 2nd Mar 2021 Verified Purchase
After the second renewal, quality of food seems to drop. Tofu dishes are very often - 3 times in a week.
Lunch Tingkat (20 Day, 3 Dishes + Soup OR 4 Dishes)
provided by Hewtop Catering Pte Ltd
First time ordering from merchant: No
Will recommend this merchant: Not too sure
4.0 /5
(Verified Purchase)
Reviewed on 27th Jan 2021
More:
Food
Service
Value
  • Friends/Family Event
  • Holland Drive
  • 11th Jan 2021
  • 2 Pax
Good customer service
Reviewed on 27th Jan 2021 Verified Purchase
Customer service is good. Caterer communicates via whatsapp. Reply is prompt. My parents like the food.
Lunch/Dinner Tingkat (10 Days, 3 Dishes + Soup OR 4 Dishes)
provided by Hewtop Catering Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: Probably
4.0 /5
(Verified Purchase)
Reviewed on 14th Jan 2021
More:
Food
Service
Value
  • Friends/Family Event
  • Holland Drive
  • 28th Dec 2020
  • 2 Pax
Good service provided by delivery staff.
Reviewed on 14th Jan 2021 Verified Purchase
Delivery staff forgotten to press the doorbell and called to inform me that he has already hanged the food on the door. Food generally is ok but fried dishes were pretty often which is not suitable for my parents.
10 days Trial Dinner Package
provided by Yeh Lai Siang Catering Service
First time ordering from merchant: Yes
Will recommend this merchant: Probably
3.0 /5
(Verified Purchase)
Reviewed on 18th May 2020
More:
Food
Service
Value
  • Friends/Family Event
  • Hougang Street 91
  • 27th Apr 2020
  • 4 Pax
Not recommended. Unhappy customer.
Reviewed on 18th May 2020 Verified Purchase
Ordered tingkat dinner for 4 pax. Each dish was squeezed into 1 bowl - very miserable portion fpr 4 pax. The soup came in 2 bowls but each bowl was only half full.

The caterer imposed an additional $10 for disposable container when the staff ... More called me to make payment. When I ordered through foodline, there was no indication of this.
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Family Deluxe (Dinner) - 10 days
provided by Empire Food Catering Pte Ltd
First time ordering from merchant: Yes
Will recommend this merchant: No
Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review
Responded on 1st Jul 2020 09:52 AM
Dear Ms. Vivian,

Our sincerest apologies on your incident, the portion should not be half filled, we will review with the kitchen and ensure such things would not happen again. As for the additional charge, there was a technical error on ... More Foodline’s webpage that delayed the update of the price.

Thank you for choosing Empire Food Catering, we hope to receive your continuous support as we strive to serve you better.

Best Regards,
Empire Food Catering
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