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Bob the Baker Boy review

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Bob the Baker Boy review

Exceptional 5.0/5 Last 6 months
45 reviews in total
Most favourite dish: Cake

FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.
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5.0 /5
(Verified Purchase)
Reviewed on 13th Jan 2025
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Food
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Value
Reviewed on 13th Jan 2025 Verified Purchase
Ordered for a last minute event and able to accommodate to the order. Cake is small but great for a gift! Flavour of the cake Ondeh Ondeh is nice.
Cakes Menu
First time ordering from merchant: No
Will recommend this merchant: Yes
1.0 /5
(Verified Purchase)
Reviewed on 21st Dec 2024
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Food
Service
Value
  • House Warming
  • Collect From Merchant At Pandan Loop
  • 20th Dec 2024
Reviewed on 21st Dec 2024 Verified Purchase
Ordered and indicated self-collection at 9pm. Arrived at the location at 9pm but realized an access card is required to access the lift area to the shop. Tried texting and calling via calls and WhatsApp but couldn’t reach them at all. Googled and ... More found another number, but that didn’t work either. Even tried leaving a message on Instagram. We drove around the area trying to find another entrance, but all required an access card. Decided to just wait at the car exit area until 10pm since we indicated cake collection time from 9-10pm. Finally, after waiting for 44 minutes, we saw someone exiting the building. We stopped her, and luckily she was from the bakery. Finally, someone passed us the cake after waiting for so long. Reached home, opened the cake, and was shocked to see how small it was. The order description stated it serves 8-15 people, which felt misleading.

Overall, the experience was extremely frustrating and disappointing. The lack of clear instructions on how to access the shop and the inability to reach anyone for help were unacceptable. The size of the cake was a major letdown and did not match the description provided. The cake was about the size of my husband’s palm. We felt both inconvenienced and deceived. We hope the bakery will address these issues to prevent other customers from going through the same ordeal.
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Christmas Cakes
First time ordering from merchant: Yes
Will recommend this merchant: No
Bob The Baker Boy Pte Ltd from Bob the Baker Boy responded to this review
Responded on 25th Dec 2024 01:28 PM
Hi Shuting, we deeply apologise for your experience. Your frustration is definitely not the kind of feeling we wish for our customers to have and we hope to be able to make it right with you.

Our team has reached out to you over WhatsApp. We hope ... More to hear from you soon.
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5.0 /5
(Verified Purchase)
Reviewed on 2nd Feb 2024
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Food
Service
Value
Reviewed on 2nd Feb 2024 Verified Purchase
Cake is smaller than usual, but is great for small groups. The chocolate is rich and nice!
Cakes Menu
First time ordering from merchant: No
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 24th Apr 2023
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Food
Service
Value
Reviewed on 24th Apr 2023 Verified Purchase
2nd time ordering the cake from this cake shop. Tried their lychee rose this time round, taste great!
Cakes Menu
First time ordering from merchant: No
Will recommend this merchant: Yes
5.0 /5
(Verified Purchase)
Reviewed on 11th Mar 2023
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Food
Service
Value
Reviewed on 11th Mar 2023 Verified Purchase
Cake is cute and pretty! Ordered ondeh ondeh flavour and it taste great!
Cakes Menu
First time ordering from merchant: Yes
Will recommend this merchant: Yes

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