Got the Masked Spirit cake, was totally amazing, looked so cute! My friends really loved the design of the cake, there were even kids from the neighbouring table that were looking at the cake and gesturing to it!
CAKEINSPIRATION responded22nd Oct 2024 01:34 AM
Hi, thank you for taking your time in leaving us your feedback. We are glad to know that you liked the cake. Hope to hear again from you soon.
Nice brownies...freshly made...packed in plastic box...brownies size is very small for the price... :)
CAKEINSPIRATION responded19th Oct 2024 09:50 PM
Hello from Cakeinspiration team, we're glad to know that you liked the brownies. It is always our pleasure to give our customers nothing but the best, your feedback means a lot to us and we will take note of it, thank you.
Cake deaign was good. But was abit dry in texture. Maybe it was made in couple of days earlier. Shop was fast in reaponse in discussion on final design. And willimg to offer alternatives.
CAKEINSPIRATION responded11th Aug 2024 11:19 AM
Hi, We apologize that your recent cake order did not meet your liking. The cake was made fresh. We have also been using the same recipe for our other cakes for a long time. Taste and texture is a very subjective matter but we will have our kitchen to look into it. Thank you for your feedback. We hope you will still consider us for your next celebration despite this. Thank you!
Looks real! Better if it is $10,000 instead of $1,000. Lol! Father-in-law and Husband were happy with the cake. A little dry but the strawberry filling was tasty and overall not too sweet! Thank you!!!
The delivery time is good but very disappointed with the yam inside the cake as it seems like thebyam.has turn bad.
CAKEINSPIRATION responded8th May 2024 12:48 PM
Hi! It is always our pleasure to give our customer nothing but the best, your feedback means a lot to us, thank you so much for taking your time sharing this with us. We would like to apologize for your recent experience with our Yam cake that our cake did not meet your standard. Thank you for your Feedback.
The cake was special and it impressed us !
It feel like eating ice cream, not too sweet and it’s really tasty.
CAKEINSPIRATION responded16th Apr 2024 10:51 AM
Hello from Cakeinspiration team, It is always our pleasure to give our customers nothing but the best, your feedback means a lot to us, thank you so much for taking your time sharing this with us. We are looking for your next celebration with us.
Look nice. But slight difference between actual and photo in food line, hope it taste nice ! However, the color and wording are nice , how or taste nice too
CAKEINSPIRATION responded24th Mar 2024 10:37 AM
Hello from Cakeinspiration Team, It is always our pleasure to give our customers nothing but the best, your feedback means a lot to us, thank you so much for taking the time to share this with us and for rating us 5 Stars. Looking for your next celebration with us.
I have ordered 2 birthday cakes of different favours.
Both cakes taste great :)
Durian cake was soft with real durian.
Cheese Cake with very rich chocolates, cheese with crunchy biscuits base.
CAKEINSPIRATION responded29th Nov 2023 11:21 AM
Thank you so much for your feedback Ivin, We really appreciate you taking the time to share your thoughts about us. We are so happy that you really loved the cakes. :)
Speedy delivery as promised! Good co-ordination between foodline and Cake Inspiration. Thumbs up! Cake was smooth with durian mousse but preferred more durian pulps. Not too sweet. Overall not bad.
CAKEINSPIRATION responded22nd Nov 2023 10:18 AM
Hello from Cakeinspiration Team, thank you so much for your feedback, we really appreciate you taking the time to share your thoughts about us. We are so happy that you really liked it. Our team is looking forward on your next celebration with us.
Regrettably, my recent experience with your catering service fell far below expectations. The delivery of the cake was executed in an utterly disappointing manner. Shockingly, the delivery person neither bothered to ring the doorbell nor handed the package directly. Instead, they carelessly left it in my bicycle basket, displaying a shocking lack of consideration for the fragility of the item.
This reckless action immediately raised concerns about the cake's safety. The mere thought of what might have happened had my bike toppled over left me feeling astounded by the sheer negligence displayed. A cake, particularly one meant for an event, deserves more respect and care during delivery.
Adding insult to injury, there were individuals eagerly anticipating this delivery at home throughout the day. To receive such shoddy service despite the anticipation was not just disappointing but also disrespectful. It's inconceivable that this was the best your team could offer.
To say that I am deeply dissatisfied with this experience would be an understatement. The lack of basic care and consideration displayed in this delivery process is unacceptable for any service, let alone one dealing with delicate items like cakes.
CAKEINSPIRATION responded22nd Nov 2023 10:20 AM
Hi Bernice, I would like to apologise for any distressed caused. We have done a thorough investigation and have feedback to our delivery guy as well. Our delivery guy arrived at your door yesterday at 3.00pm, he has knocked, rang your door bell and has attempted to call your mobile but to no avail. Your door was closed and there wasn't anyone that responded to him knocking on your door.
The delivery guy contacted our management immediately to inform us that there wasn't anybody to receive the cake. Based on our standard protocol, the cake has to be disposed or placed on a safe spot outside the unit if no one receives the cake. Based on the delivery guy, the only two options are either on the floor or the basket of the bicycle which he ensured was stable, the cake should also be placed on elevated ground to prevent potential contamination, hence he placed it in the basket. He sent us a photo of the placement of the cake which our sales forwarded to you immediately at 3.09pm together with more follow up message and a phone call which you responded "okay" to at 3.10pm. Our delivery guy rushed off at 3.10pm for his next delivery after knowing that you have responded to our sales. All claims above are backed with supporting evidences and screenshots.
Apart from the actual incident, there was also a reminder message sent the day before to remind you of an incoming delivery and to make sure that your mobile is contactable in case of any hiccups like this. We create protocols like this so that customers can have smoother and better experience with us. We believe that we done our best in an incident like this. We hope to seek your understanding.
Delivery Feedback
Based on 130 customer responses.
On time or up to 30 min early: 111 (85.4%)
More than 30 min early: 17 (13.1%)
Late: 2 (1.5%)
*On-time delivery includes arrivals up to 30 minutes early.
Not MUIS certified
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