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"Worst service that left me speechless and frustrated"

Review of CAKEINSPIRATION by Bernice

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Catering
Tingkat
Restaurant
No price mark-up
Cheapest island wide delivery $2.90 to $9.90
Pre-order up to 28 days ahead
Best Tingkat & Daily Meal Promotions from $3 /pax
Biggest Tingkat Platform with 24 merchants
115,000+ Real Reviews
Best Cake Promotions in Singapore
Biggest Cakes Platform with 5,052 cakes
115,000+ Real Reviews

Latest Orders

Premium CNY Mini Buffet Menu @$298/set (w/Yu Sheng & Platter)
1 pax for 20th Feb
16 mins ago
Classic Signature Buffet @$13/pax
50 pax for 4th Mar
19 mins ago
Premium Economy Mini Buffet @ $18.80/pax
12 pax for 15th Feb
40 mins ago
Mini Buffet Menu C @$16.90/pax
25 pax for 8th Feb
48 mins ago
Premium CNY Mini Buffet Menu @$298/set (w/Yu Sheng & Platter)
1 pax for 18th Feb
56 mins ago
Wealth And Prestige Menu 万福云集@$16.90/pax
30 pax for 21st Feb
56 mins ago
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)
3 pax for 9th Feb
1 hour ago
Jessie Catering Tingkat Meal - 4 dishes + 1 soup (20 days)
2 pax for 6th Feb
1 hour ago
Value Buffet
50 pax for 23rd Feb
1 hour ago
Vegetarian Buffet
30 pax for 23rd Feb
1 hour ago
Abundance Buffet Menu 瑞马呈祥 @ $39.80/pax ( w/Yu Sheng & Platter)
45 pax for 14th Feb
1 hour ago
Good Fortune Buffet @$19.90/pax (w/Yu Sheng)
30 pax for 17th Feb
1 hour ago
Premium Economy Mini Buffet @ $18.80/pax
12 pax for 6th Feb
1 hour ago
Value Mini Buffet
40 pax for 9th Feb
1 hour ago
Single Meal 10 Days Tingkat (3 Dishes 1 Soup OR 4 Dishes)
2 pax for 2nd Feb
1 hour ago
Seven Wonders Buffet @$13.90/pax
180 pax for 28th Feb
1 hour ago
Lunch Tingkat (20 Day, 3 Dishes + Soup OR 4 Dishes)
1 pax for 3rd Feb
1 hour ago
Party Set Classic
1 pax for 7th Feb
2 hours ago
富贵吉祥 Blossoms Set C @$26.80/pax (w/ Yu Sheng)
30 pax for 18th Feb
2 hours ago
CNY Premium Buffet Menu @ $35.80/Pax (w/option of Platter)
25 pax for 17th Feb
2 hours ago
Jessie Catering Tingkat Meal - 3 dishes + 1 soup/ 4 dishes (20 days)
1 pax for 9th Feb
2 hours ago
Jessie Catering Tingkat Meal - 3 dishes + 1 soup/ 4 dishes (20 days)
3 pax for 10th Feb
2 hours ago
Abundance Mini Buffet @$28.88/pax (w/Yu Sheng)
18 pax for 17th Feb
2 hours ago
CNY Bento Menu
for 23rd Feb
2 hours ago
Appetizing Buffet Delights @ $18.88/pax
30 pax for 6th Feb
2 hours ago
Majestic Reunion Menu 富贵吉祥 @$22.90/pax (w/ options of Yu Sheng)
40 pax for 18th Feb
2 hours ago
Harmony CNY Mini Buffet @$39.80/pax (Menu for 13-18Feb)
10 pax for 16th Feb
2 hours ago
Premium Delights Single Meal Package (5 Days Trial Package) (3 Dishes 1 Soup OR 4 Dishes)
1 pax for 2nd Feb
2 hours ago
Full Menu
for 7th Feb
2 hours ago
Baby Full Month & 100 Days/1st Birthday Voucher
for 31st Jan
2 hours ago
Tingkat Menu Other Areas
3 pax for 2nd Feb
2 hours ago
Tingkat Menu (20 Days) in Microwavable Container
2 pax for 4th Feb
2 hours ago
Baby Full Month & 100 Days/1st Birthday Voucher
for 29th Jan
2 hours ago
5 Days Dinner Tingkat Package (Weekdays Only)
2 pax for 2nd Feb
2 hours ago
Blossom Value Bundle @$218/set (w/Yu Sheng)
1 pax for 18th Feb
a few hours ago

Latest Reviews

5 of 5 Jiak Ba
2 guests
"More than just Cai Png, reliable merchant"
5 of 5 Homely Delights
4 guests
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"Recommended Tingkat for the family"
4 of 5 Fong Fu Food Catering
2 guests
Daily Healthy Lunch for family
Ms Sheila 14 hrs ago
"Would recommend this caterer for your daily meals"
See 115,738 catering reviews

Latest Request for Quotations

Client Event
Corporate Bento for 70 guests on
Corporate Full buffet setup/bento for lunch for 80 guests on 24 Jul 2026
Corporate Half day seminar for 0 guests on
4.0 /5
(Verified Purchase)
Reviewed on 16th Nov 2023
More:
Food
Service
Value
Reviewed on 16th Nov 2023 Verified Purchase
Regrettably, my recent experience with your catering service fell far below expectations. The delivery of the cake was executed in an utterly disappointing manner. Shockingly, the delivery person neither bothered to ring the doorbell nor handed the ... More package directly. Instead, they carelessly left it in my bicycle basket, displaying a shocking lack of consideration for the fragility of the item.

This reckless action immediately raised concerns about the cake's safety. The mere thought of what might have happened had my bike toppled over left me feeling astounded by the sheer negligence displayed. A cake, particularly one meant for an event, deserves more respect and care during delivery.

Adding insult to injury, there were individuals eagerly anticipating this delivery at home throughout the day. To receive such shoddy service despite the anticipation was not just disappointing but also disrespectful. It's inconceivable that this was the best your team could offer.

To say that I am deeply dissatisfied with this experience would be an understatement. The lack of basic care and consideration displayed in this delivery process is unacceptable for any service, let alone one dealing with delicate items like cakes.
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Full Menu
provided by CAKEINSPIRATION
Favourite dish: Black sesame cake
First time ordering from merchant: Yes
Will recommend this merchant: No
Cakeinspiration from CAKEINSPIRATION responded to this review
Responded on 22nd Nov 2023 10:20 AM
Hi Bernice, I would like to apologise for any distressed caused. We have done a thorough investigation and have feedback to our delivery guy as well. Our delivery guy arrived at your door yesterday at 3.00pm, he has knocked, rang your door bell and ... More has attempted to call your mobile but to no avail. Your door was closed and there wasn't anyone that responded to him knocking on your door.

The delivery guy contacted our management immediately to inform us that there wasn't anybody to receive the cake. Based on our standard protocol, the cake has to be disposed or placed on a safe spot outside the unit if no one receives the cake. Based on the delivery guy, the only two options are either on the floor or the basket of the bicycle which he ensured was stable, the cake should also be placed on elevated ground to prevent potential contamination, hence he placed it in the basket. He sent us a photo of the placement of the cake which our sales forwarded to you immediately at 3.09pm together with more follow up message and a phone call which you responded "okay" to at 3.10pm. Our delivery guy rushed off at 3.10pm for his next delivery after knowing that you have responded to our sales. All claims above are backed with supporting evidences and screenshots.

Apart from the actual incident, there was also a reminder message sent the day before to remind you of an incoming delivery and to make sure that your mobile is contactable in case of any hiccups like this. We create protocols like this so that customers can have smoother and better experience with us. We believe that we done our best in an incident like this. We hope to seek your understanding.
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FoodLine Authentic Review

Reviews on FoodLine are 100% authentic, and are submitted by our past customers.

Review Summary

Customer rating: 5.0/ 5 Last 6 months
Most favourite dish: Durian Cake
401 reviews in total by past customers
A customer just ordered for 1 pax for 20th Feb, 5:30PM
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