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"Worst service that left me speechless and frustrated"

Name: Full Menu
Brand: CAKEINSPIRATION

Review of CAKEINSPIRATION by Bernice

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Premium CNY Mini Buffet Menu @$298/set (w/Yu Sheng & Platter)

1 pax for 20th Feb

16 mins ago

Classic Signature Buffet @$13/pax

50 pax for 4th Mar

19 mins ago

Premium Economy Mini Buffet @ $18.80/pax

12 pax for 15th Feb

40 mins ago

Mini Buffet Menu C @$16.90/pax

25 pax for 8th Feb

48 mins ago

Premium CNY Mini Buffet Menu @$298/set (w/Yu Sheng & Platter)

1 pax for 18th Feb

56 mins ago

Wealth And Prestige Menu 万福云集@$16.90/pax

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Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)

3 pax for 9th Feb

1 hour ago

Jessie Catering Tingkat Meal - 4 dishes + 1 soup (20 days)

Abundance Buffet Menu 瑞马呈祥 @ $39.80/pax ( w/Yu Sheng & Platter)

45 pax for 14th Feb

1 hour ago

Good Fortune Buffet @$19.90/pax (w/Yu Sheng)

30 pax for 17th Feb

1 hour ago

Premium Economy Mini Buffet @ $18.80/pax

Single Meal 10 Days Tingkat (3 Dishes 1 Soup OR 4 Dishes)

2 pax for 2nd Feb

1 hour ago

Seven Wonders Buffet @$13.90/pax

180 pax for 28th Feb

1 hour ago

Lunch Tingkat (20 Day, 3 Dishes + Soup OR 4 Dishes)

富贵吉祥 Blossoms Set C @$26.80/pax (w/ Yu Sheng)

30 pax for 18th Feb

2 hours ago

CNY Premium Buffet Menu @ $35.80/Pax (w/option of Platter)

25 pax for 17th Feb

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Jessie Catering Tingkat Meal - 3 dishes + 1 soup/ 4 dishes (20 days)

1 pax for 9th Feb

2 hours ago

Jessie Catering Tingkat Meal - 3 dishes + 1 soup/ 4 dishes (20 days)

3 pax for 10th Feb

2 hours ago

Abundance Mini Buffet @$28.88/pax (w/Yu Sheng)

Appetizing Buffet Delights @ $18.88/pax

30 pax for 6th Feb

2 hours ago

Majestic Reunion Menu 富贵吉祥 @$22.90/pax (w/ options of Yu Sheng)

40 pax for 18th Feb

2 hours ago

Harmony CNY Mini Buffet @$39.80/pax (Menu for 13-18Feb)

10 pax for 16th Feb

2 hours ago

Premium Delights Single Meal Package (5 Days Trial Package) (3 Dishes 1 Soup OR 4 Dishes)

Baby Full Month & 100 Days/1st Birthday Voucher

for 31st Jan

2 hours ago

Tingkat Menu Other Areas

3 pax for 2nd Feb

2 hours ago

Tingkat Menu (20 Days) in Microwavable Container

2 pax for 4th Feb

2 hours ago

Baby Full Month & 100 Days/1st Birthday Voucher

for 29th Jan

2 hours ago

5 Days Dinner Tingkat Package (Weekdays Only)

2 pax for 2nd Feb

2 hours ago

Blossom Value Bundle @$218/set (w/Yu Sheng)

1 pax for 18th Feb

a few hours ago

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4.0 /5

(Verified Purchase)

Reviewed on 16th Nov 2023

More:

Food

Service

Value

Bernice
Birthday
Boon Lay
16th Nov 2023

Worst service that left me speechless and frustrated

Reviewed on 16th Nov 2023 Verified Purchase

Regrettably, my recent experience with your catering service fell far below expectations. The delivery of the cake was executed in an utterly disappointing manner. Shockingly, the delivery person neither bothered to ring the doorbell nor handed the ... More package directly. Instead, they carelessly left it in my bicycle basket, displaying a shocking lack of consideration for the fragility of the item.

This reckless action immediately raised concerns about the cake's safety. The mere thought of what might have happened had my bike toppled over left me feeling astounded by the sheer negligence displayed. A cake, particularly one meant for an event, deserves more respect and care during delivery.

Adding insult to injury, there were individuals eagerly anticipating this delivery at home throughout the day. To receive such shoddy service despite the anticipation was not just disappointing but also disrespectful. It's inconceivable that this was the best your team could offer.

To say that I am deeply dissatisfied with this experience would be an understatement. The lack of basic care and consideration displayed in this delivery process is unacceptable for any service, let alone one dealing with delicate items like cakes.
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Full Menu
provided by CAKEINSPIRATION

Favourite dish: Black sesame cake

First time ordering from merchant: Yes

Will recommend this merchant: No

Cakeinspiration from CAKEINSPIRATION responded to this review

Responded on 22nd Nov 2023 10:20 AM

Hi Bernice, I would like to apologise for any distressed caused. We have done a thorough investigation and have feedback to our delivery guy as well. Our delivery guy arrived at your door yesterday at 3.00pm, he has knocked, rang your door bell and ... More has attempted to call your mobile but to no avail. Your door was closed and there wasn't anyone that responded to him knocking on your door.

The delivery guy contacted our management immediately to inform us that there wasn't anybody to receive the cake. Based on our standard protocol, the cake has to be disposed or placed on a safe spot outside the unit if no one receives the cake. Based on the delivery guy, the only two options are either on the floor or the basket of the bicycle which he ensured was stable, the cake should also be placed on elevated ground to prevent potential contamination, hence he placed it in the basket. He sent us a photo of the placement of the cake which our sales forwarded to you immediately at 3.09pm together with more follow up message and a phone call which you responded "okay" to at 3.10pm. Our delivery guy rushed off at 3.10pm for his next delivery after knowing that you have responded to our sales. All claims above are backed with supporting evidences and screenshots.

Apart from the actual incident, there was also a reminder message sent the day before to remind you of an incoming delivery and to make sure that your mobile is contactable in case of any hiccups like this. We create protocols like this so that customers can have smoother and better experience with us. We believe that we done our best in an incident like this. We hope to seek your understanding.
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