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The Cake Shop

4.5 / 5 (630 reviews) 5.0 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*94%
Food Quality4.3 / 5
Service & Communication4.4 / 5
Value4.2 / 5

Customer Photos (621)

Reviews (630)

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630 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Carine Yong
Ms Carine Yong Verified Purchase
5.0 / 5

Would definitely order again

Delivery was very punctual and cake was exactly how I expected. Cake was light and tasted great. My daughter was impressed with the cake and cupcake.
Frozen Princess (Size: Classic (7 Inch Cake + 12 Cupcakes)) (Eggless?: No) (Big Candles: 5) (Small Candles: 1)
Mr Steven
Mr Steven Verified Purchase
5.0 / 5

Best cake shop in Singapore!

Friendly customer service. Deliver on time. Great quality. Taste awesome! The design of the cake is great. Very shape and better than what I expected. Value for money. Will not hesistate to recommend to my friends. Thank you!
Choose one
Ms Jenny Khe
Ms Jenny Khe Verified Purchase
5.0 / 5

Most creatively design cake shop

Email response was very prompt
Image quality on the cake was good
The additional wording suggested (caption on the cake was creative)
Cake was delicious although a little too soft
1x TIME COVER *(Price from $62.90 onward) @$62.9 (Size: 8 Inch (12-18 pax)) (Flavours: Blackforest) (Eggless: No) (Big Candles: 2) (Small Candles: 1) 1x TIME COVER *(Price from $62.90 onward) @$62.9 (Size: 8 Inch (12-18 pax)) (Flavours: Blackforest) (Eggless: No) (Big Candles: 2) (Small Candles: 1) 1x TIME COVER *(Price from $62.90 onward) @$62.9 (Size: 8 Inch (12-18 pax)) (Flavours: Blackforest) (Eggless: No) (Big Candles: 2) (Small Candles: 1) 1x TIME COVER *(Price from $62.90 onward) @$62.9 (Size: 8 Inch (12-18 pax)) (Flavours: Blackforest) (Eggless: No) (Big Candles: 2) (Small Candles: 1)
Dr Albert Sim
Dr Albert Sim Verified Purchase
5.0 / 5

Mismatch order but followed up well

The cup cake orders are not what we want even after long email chain with them. BUT they followed up on their mistake immediately which is very professional. Cake is decent and not the 'wow' kind.
1x Avengers Birthday @$78.9 (Size: Classic (7 Inch Cake + 12 Cupcakes)) (Big Candles: 1) (Small Candles: 6)
Ms Marilyn Low
Ms Marilyn Low Verified Purchase
4.0 / 5

Beautiful cake which tasted good: Overall pleasant experience

Cake pic was exactly as per website; our child was very happy to see his cake (which he had selected)! Cake also tasted good - guests were rather happy with the cake. Delivery was prompt and on time. Cake shop did not give a confirmation phone call, although confirmation email was sent. To avoid my recent bad experience with another appalling bakery, I made a phone call the day before just to confirm all is in order. Service staff was polite and confirmed all details including delivery time as per my order. Phone call was indeed not necessary. Overall very pleasant experience with this bakery. Will order from The Cake Shop again. Thanks!
1x Thomas Party @$58.9 (Size: 12 Inch (29-39 pax)) (Flavours: Chocolate) (Eggless: No) (Big Candles: 3) (Small Candles: 1)
Siying
Siying Verified Purchase
5.0 / 5

Cupcakes

The cupcakes were snapped up by the guests! No chance to taste them myself! But good feedbacks by the guests!
1x Happy Mix Cupcakes @$28

Delivery Feedback

Based on 209 customer responses.

  • On time or up to 30 min early: 197 (94.3%)
  • More than 30 min early: 11 (5.3%)
  • Late: 1 (0.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 189
  • Less than 10 min early: 2
  • 10–15 min early: 3
  • 15–30 min early: 3
  • More than 30 min early: 11
  • Less than 10 min late: 1
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 0

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A customer just ordered for 42 pax for delivery on 23rd Nov, 11:30AM
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