Reviews & Photos by Marilyn Low

Marilyn Low - Reviews & Photos

Average Score:	4.3 /5
Number of Reviews:	7
Number of Photos:	25
Frequently ordered merchant:	Liang Food Caterer

4.0 /5

(Verified Purchase)

Reviewed on 3rd Jan 2020

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Service

Value

Birthday
30th Dec 2019

Beautiful cake which tasted good: Overall pleasant experience

Reviewed on 3rd Jan 2020 Verified Purchase

Cake pic was exactly as per website; our child was very happy to see his cake (which he had selected)! Cake also tasted good - guests were rather happy with the cake. Delivery was prompt and on time. Cake shop did not give a confirmation phone call, ... More although confirmation email was sent. To avoid my recent bad experience with another appalling bakery, I made a phone call the day before just to confirm all is in order. Service staff was polite and confirmed all details including delivery time as per my order. Phone call was indeed not necessary. Overall very pleasant experience with this bakery. Will order from The Cake Shop again. Thanks!
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The Cake Shop Menu
provided by The Cake Shop

First time ordering from merchant: Yes

Will recommend this merchant: Yes

4.0 /5

(Verified Purchase)

Reviewed on 3rd Jan 2020

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Food

Service

Value

Birthday
30th Dec 2019
30 Pax

Food and service were ok, but could be improved

Reviewed on 3rd Jan 2020 Verified Purchase

Catering set-up took an hour; which we felt was too long. Our event time was 7pm. Caterer arrived near 6.35pm, finished setting up at 7.35pm. Our guests were kept waiting as 7pm was our event time. As a result, guests commented food was not warm ... More initially; probably due to insufficient heating time as everyone was hungry, scooped the food readily when caterer finished setting up. This was our 3rd time ordering from Liang Food Caterer and previous 2 times were always very fast and efficient. Probably staff this time was inexperienced; but he was polite nevertheless. Food overall was ok; however the Sotong Ngor Hiang was terribly salty. Guests also commented the Sweet & Sour Fish was also rather salty and somewhat soggy. Quantity of Fried Ebi prawn was insufficient. Only 20 guests (out of 32 pax we had ordered for) got to taste the Ebi prawn. Spaghetti was rather cold - suggestion to have it placed on top of burners too, even with our request of having it served separately from the sauce. Otherwise, food overall was ok. Would have preferred it to be less salty overall. Service was friendly and polite nevertheless.
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Standard Package B @ $11.80/pax
provided by Liang Food Caterer

Favourite dish: Chocolate Eclair

First time ordering from merchant: No

Will recommend this merchant: Probably

3.0 /5

(Verified Purchase)

Reviewed on 23rd Dec 2019

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Food

Service

Value

Birthday
Burn Road
22nd Dec 2019

Appalling service and terribly unpleasant experience

Reviewed on 23rd Dec 2019 Verified Purchase

I had a terribly unpleasant experience with Cat & The Fiddle. This was my first time (and henceforth last time I will be) ordering from this bakery. The service I had received was appalling and pales greatly in comparison to that of many other ... More bakeries I had ordered from. The actual cake also differs from the pictures on their website & brochures: my guests commented it looked less appetising than the pictures.
My ordeal with their service: I had ordered the cake one week in advance, and selected a self-collection time (6.30pm) from the drop-down list at their Burn Road store; ie. an available time-slot stated, not one that I requested without verifying its availability. Granted, the store sent me an email stating, my “order is confirmed for collection on 22 Dec between 9AM-5PM @ our HQ Taiseng.“ However, I had missed the email as I was in hospital for a few nights caring for my young child and became very ill myself thereafter. Having just recovered on the day of my event, I proceeded to their Burn Road store at 6.30pm, expecting to collect the cake. I was shocked that the store was closed, and even more appalled that the store could just close without bothering to make a courtesy call when I, the customer, had not collected the cake on the collection date stated. Additionally, Cat & The Fiddle should not state in their email that my order is “confirmed for collection” when the collection time differs and is not available. Moreover, if the collection time is unavailable at their Burn Road store, it should not have been included in the drop-down list for selection. And seriously, when the collection time is indeed unavailable, should a courtesy call not have been made in the first place to inform the customer? What if the customer can’t make it at other times? It is absolutely unfair and rude to confirm the order and payment without verifying with the customer if another collection time would be suitable. An online chat with their chatbot (or live person) was even more frustrating & appalling; stating: “We always advised to contact at least 36 hours in advance to change your self‐collection date and time if necessary”. I received no such “advice” and notification for their information. The only redeeming part was that Ms. Mei Ling, staff at Clarke Quay store, offered to arrange a replacement cake for me to pick up from Clarke Quay. She was however rather apathetic towards my frustration, which I shall not complain, though it does add to my frustration and disappointment. In my exasperation, I had also forgotten to request for candles. I would have appreciated it if she had been attentive to ask if I had required candles for my cake, like most bakeries would. Another gripe was that I had paid $2 extra for writing on the cake - which I fully understand the store at Clarke Quay was unable to provide for the replacement cake. Many other reputable and high quality bakeries would provide this service at no cost. So I basically ended up with a plain cake that looked short-changed, with a terribly appalling & disappointing customer service experience and $2 extra paid for naught. This will absolutely be the last time I will be ordering from Cat & The Fiddle. Thank you.
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Cheesecakes
provided by Cat & the Fiddle

First time ordering from merchant: Yes

Will recommend this merchant: No

5.0 /5

(Verified Purchase)

Reviewed on 28th Oct 2019

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Value

Birthday
Collect From Merchant At Jack S Place Restaurant
10th Oct 2019

Cake fell below expectations, but still yummy.

Reviewed on 28th Oct 2019 Verified Purchase

Second time ordering this cake for my mum’s birthday as she loved it. This year’s was a slight disappointment relative to last year’s. This year’s cake had a tad too much mousse & the cake did not have a crunchy wafer base like it did for ... More last year. The cake we ordered last year definitely tasted much yummier. In any case, happy with the service as Eatzi Gourmet accepted my order even though it was less than 3 days in advance. Overall, a positive experience, thanks!
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Cakes & Desserts Menu
provided by Eatzi Gourmet Bakery

First time ordering from merchant: No

Will recommend this merchant: Yes

5.0 /5

(Verified Purchase)

Reviewed on 3rd May 2019

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Service

Value

Birthday
30th Dec 2018
55 Pax

Good service; food quality was good overall.

Reviewed on 3rd May 2019 Verified Purchase

Service was good. Guests commented that food quality was generally good; only received some feedback on the fish fillet & teriyaki chicken being a little too salty, and the sea coconut dessert being a little too sweet & diluted (without much sea ... More coconut pieces in it). Otherwise, food quality overall was still good.
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Standard Buffet Menu A @ $8.80/pax
provided by Liang Food Caterer

Favourite dish: Crystal Pau

First time ordering from merchant: No

Will recommend this merchant: Yes

5.0 /5

(Verified Purchase)

Reviewed on 15th Oct 2018

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Food

Service

Value

Birthday
Collect From Merchant At Jack S Place Restaurant
10th Oct 2018

Yummy indulgence at a good price!

Reviewed on 15th Oct 2018 Verified Purchase

It was my 2nd time ordering from Eatzi Gourmet which was again a good experience. The chocolate moose was perfect, though the cake texture was a little crumbly in the middle - thus it wasn’t easy to cut the cake into perfect slices. Nevertheless, ... More it was overall a really yummy & indulgent cake. The family loved it! Service from the Eatzi Gourmet HQ was also really polite yet professional. Thumbs up! Would highly recommend Eatzi Gourmet.
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Cakes & Desserts Menu
provided by Eatzi Gourmet Bakery

First time ordering from merchant: No

Will recommend this merchant: Yes

4.0 /5

(Verified Purchase)

Reviewed on 13th Jan 2018

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Service

Value

1st Birthday
Elite Park Avenue
30th Dec 2017
62 Pax

Good food & service; but food quantity was too little.

Reviewed on 13th Jan 2018 Verified Purchase

Food tasted generally good; just that would prefer the Thai Boneless Chicken to be less fried. Guests commented it was a little dry & appeared burnt. But food was overall good. Service was also generally good. Staff were polite in answering queries. ... More Only gripe is the food quantity appeared too little for 65 pax, except the Fried Japanese Udon which was too much. Everything else was insufficient. My family member noted there were definitely less than 65 pieces of Crystal Pau catered. We had some guests arriving who only managed to eat the Udon. Pic taken was after less than 15 guests had eaten. Food quantity could be improved.
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Value (Light) Buffet G
provided by Liang Food Caterer

Favourite dish: Crystal Pau

First time ordering from merchant: No

Will recommend this merchant: Probably

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