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East West Fusion

4.3 / 5 (2,100 reviews) 4.8 / 5 in the last 6 months
MUIS certified caterer FoodLine verified reviews
On-time delivery*87%
Food Quality4.1 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (2084)

Reviews (2,100)

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134 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

TS
Mr Terence Seah Verified Purchase
3.0 / 5

Food is reasonable and competitive in pricing.

Caterer forget to deliver one of the items. The chocolate eclair. Children disappointed no dessert. Phoned James on same day. He mentioned despatch for the day all left. Cannot re deliver the missing item. He promised to refund partially. Few days later, only refunded me $10.
Caterers shortcomings in failure to ensure all items are fully delivered on the big day, my reunion lunch. I paid extra $30 for the delivery charges, yet short of one item. If you are the recipient, how do you feel and grade the service ?
Ye Ningyu
Ye Ningyu Verified Purchase
3.0 / 5

Not recommended

The food taste, portion, service and value for money is average. The first day dish fried egg got egg shell inside. The 2nd day delivery forgot to deliver rice and dish sauce was leaked inside plastic bag. Not a very positive experience.
Choose one Choose one Choose one Choose one Choose one
JT
Mr James Tan Verified Purchase
2.0 / 5

Lots of processed food and portion is little for 2 persons. Service is bad, out of 10 deliveries, 1 came super late, 2 super early before 3pm and 1 time delivered to the wrong address. Contact per

Lots of processed food and portion is little for 2 persons. Service is bad, out of 10 deliveries, 1 came super late, 2 super early before 3pm and 1 time delivered to the wrong address.

Contact person was friendly when asking for payment but after 1 late delivery and 1 wrong delivery, attitude become bad. Will not recommend to families who wants healthy food with good portion and good service
Mr Max Chew
Mr Max Chew Verified Purchase
3.0 / 5

Food and services can be improve

Overall food variety was normal and personally I think can be better. At times the food serving only have one dish that is meat (Ordered 4 dishes).
Worse issue was the delivery services. Have experience 4-5 times delivery was late (more than 30 mins, arrived after 1.30pm) and caused lots of inconvenience.
Lastly, I dun feel worth with the price of $280 for 20 days tingkat service on the food and services provided.

Delivery Feedback

Based on 1,950 customer responses.

  • On time or up to 30 min early: 1,698 (87.1%)
  • More than 30 min early: 172 (8.8%)
  • Late: 80 (4.1%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,608
  • Less than 10 min early: 6
  • 10–15 min early: 26
  • 15–30 min early: 58
  • More than 30 min early: 172
  • Less than 10 min late: 4
  • 10–15 min late: 16
  • 15–30 min late: 25
  • More than 30 min late: 35

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