East West Fusion

I have tried this place for a week (Mon-Fri) for lunchtime delivery for 1 pax, as i am WFH.
I had ordered 4 dishes with rice (no soup).

Delivery Time: Food arrives at 10+am on average. Prepared at 9am and to be consumed by 1pm. Recommend to microwave after collection.

Packaging: For 1 pax, the 4 dishes are packed in a bento style (see image). Recommend to have nicer packaging.

Food: Taste is average, not very strong flavors. It would be good to get some gravy included in it, but might be messy if it remains as a bento box with gravy.

Food & the portions were overall okay but it is a hit & miss for me in terms of food quality.
The customer service is responsive.
Consistent timing in delivery the food between 10.30am to 11.30am for lunch and I like how they ring the bell to notify that the food has arrived.

Excluded some days for tingkat. Caterer checked with me via WhatsApp on my order, which was exactly the same as what I put on Foodline.
Turns out the invoice generated seems to be for everyday, which the caterer and myself missed out on.
Since this order is for someone else, I didn't notice that the food came everyday, including the days I excluded. So until the person I ordered for mentioned that the food hadn't arrived for 2 weeks, I called caterer to confirm.
While I admit it was fault for both parties (myself and caterer), the person seems to blame me instead, and insisted it was my fault for not checking, and that when the food was sent, we didn't mention anything.
Lesson learnt for me to check the invoices sent out, but pls pls, for caterer, pls check the order twice or more.
Rating 1* for poor customer service, since person didn't feel apologetic at all.

The portions were too little too small. Especially only one little soup was served. Repetition of fishballs in the menu too frequent.

Hi, The food choice is just averages and on weekend you will get noodles and some finger food such as fries, chicken wing. Not impressive

Alot of non meat dishes, at times not as filling.

not alot of variety, feels like eating the same thing everyday or every other week.. repeats. very average tingkat. highlighted that within a week there were 2 similar scrambled eggs dishes. James told me it was an overlook, he did not realise it earlier

1st day tingkat was nearly late, delivered slightly before 7pm. highlighted to James and it was on time onwards.

The food was normal. More towards fusion style than Chinese food. We prefer more fresh dishes than processed food.

Food quality is acceptable, but quantity of food can be quite pathetic at times (see picture 1 on top, food served for 2 pax). During such days, I would need to either top up the food with sardines during dinner, or have to take supper (such as instant noodle) to stop the hunger due to low quantity of food served in EastWestFusion Tingkat. Considered quite expensive for the high price charged.

Has been trying different Tingkat for few months,i think this round is the worst experience as compared to others. Food portion very little, first time I got 4 slices of Japanese beacurd (2cm) as main dish for 2 pax , fish always very fishsy and tasteless, something i got overn burned potatoes,fried eggs and fried wings, almost everyday have processed food...

Food was generally okay. Some dishes were plain taste and some were good. I encountered one menu item (fries with sausages) was repeated for one day. Cheap caterer, but menu variant also limited. Some items looks like being cooked from frozen food. You get what you pay. Also I encountered one day the food was not delivered and no notification was received until I called the caterer.