East West Fusion

The food was ok with good variety. But the delivery was terrible. Frequently, food spilled out of the containers and the plastic bag. On some days, the order was wrong. Once, the food was delivered to an entirely different address.

The portion was rather little for 3 pax. For the first day, the prawns were big but unfortunately not fresh. The delivery timings were inconsistent for the 2 days. The chicken for the 2nd day was good.

Food was OK, serving size decent, delivery on time. However, Didnt really like the brown rice as it is mixed with alot of white rice and side dish is usually a convenient food item e.g. dumpling, fish cake, otah. Prefer other caterers (e.g. Fu Fong) side dish which are cooked dishes, not convenient finger foods.

Is by bento (even order under of tingkat package)enough for one person portion, provided not a eater. The fried food is nice but quite repeatable for certain food. Don’t like the repeating of hot dog..and quite repeatable on hot dog
There is a day the prawns not fresh, most of the dishes will be 1-2 dishes by synthetic food, which I don’t like. Anyway self preference,maybe some will like it

Their Dinner Tingkat Service was delivered before 3pm. I contacted one of the Staff (James) and asked him what time the food was prepared and how long the food can be kept for safe consumption. James replied that the food was prepared at 1.30pm and the food can be kept for 5 hours.

I checked with NEA Website and their guidelines stipulated that the food must be consumed within 4 hours. When I informed James about the NEA guidelines, he did not respond to my messages.

I also noticed that the time stamp provided by EWF PTE LTD was untruthful. For example, the time stamp listed the Ready to Eat time as 1500hrs and the "Consumed by" time as 2000hrs.

First, James informed me that the food was prepared at 1330hrs. Secondly, the food was delivered to my parents' place before 1500hrs. Thus, it is not possible for the "Ready to Eat" timing to be listed as 1500hrs.

In addition, the consumed by time was listed as 2000hrs. This was 6.5hrs since the food was prepared and exceeded the 4 hours stipulated by NEA.

EWF has deliberately made a false entry in the time stamp. Their actions are blatantly putting their customers' health at risk.

My repeated requests for the Management to contact went unanswered.

As such, I reported their unethical actions to Singapore Food Agency and they are currently investigating the matter.

The food quality is not good, taste quite bad. For the amount paid, it does not live up to the price tag. Need massive improvement.

This ordered was for my dad. This is the first time that we are ordering tingkat. I think the expectation is different. We would expect the food to be delivered on time and still be warm. Nonetheless, the caterer is good to provide last minute urgent insert for delivery as there is no one at home to cook or buy food. Overall the food expectation is normal.

The 5-day trial started off promisingly in the first 2 days. On the 3rd day, cheap processed hotdogs and canned baked beans were used. It went downhill from there. For a caterer that is charging higher than others who serve the same type of meals, this was poor and unacceptable. Day 4 included a thoughtless dish to clear out the excess unused fishballs from caterer's weekend menu. Enough said. Customer service staff contacted me and I asked for brown rice, and he said will get it done. It was stiff white rice all the way. Poor. Little to no redeeming factors. Food came at 3:30pm then progressively earlier at 3:15pm even. A little too early for dinner.

Potion too little for 2 pax. Delivery either too late or too early. foodline. Paid extra for brown rice but seller did not inform earlier that brown rice was not nicely cook tt day. Also did not compensate the money paid. I will not order again as not worth the price.

I had a 10-day package. The dinner comes between 3.15 to 3.30 pm daily which is way too early. Out of these 10 days, I had kangkong twice. Everyday there will be at least 1 processed food... hotdogs, global, beancurd with fish filling etc Basically the food is not salty nor oily but very few variations.