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Empire Food Catering Pte Ltd

4.1 / 5 (310 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality3.8 / 5
Service & Communication3.9 / 5
Value3.8 / 5

Customer Photos (209)

Reviews (310)

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310 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Ai Lee
Ms Ai Lee Verified Purchase
4.0 / 5

Satisfactory Thai Mini Buffet!

The food was ok and portion was enough. The assorted mini-cakes were nice too. Disappointed that no stock for the otah spring rolls and it was changed to fishballs. Guess I have to accept that mini buffet food won’t be hot after so many experiences.
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Aethra Tan
Aethra Tan Verified Purchase
1.0 / 5

Don't ever try this

There was a label on the food that it was ready by 3 and best before 7. The earliest we received the food was only once at 655. The rest of the days were 705 to 725.

We had to throw everything away for 3 out of 10 days as the food was already smelling off by the time we got it.

Worst try ever.
Empire Food Catering Pte Ltd responded12th Nov 2020 11:37 AM

Greetings Ms. Aethra Tan,

Thank you for your valuable feedback.

We are deeply sorry for the unpleasant experience. As food quality is our top priority, we would like to seek your kind advise on the dish that turns bad in order for our chefs to review the dishes to prevent any similar case from happening again.

We would also like to seek your kind understanding as we do not put any MSG and preservatives in our food, some of the dishes might undergo chemical reactions when there is a dramatic change in temperature. The operations team has pass on a reminder to the kitchen and delivery team to take careful note during the food delivery process.

If you do have any additional information to assist us in our investigation and review process, please email us and our CSO will be following up.

Appreciate your support.

Best regards,
Empire Food Catering

Delivery Feedback

Based on 269 customer responses.

  • On time or up to 30 min early: 216 (80.3%)
  • More than 30 min early: 30 (11.2%)
  • Late: 23 (8.6%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 205
  • Less than 10 min early: 2
  • 10–15 min early: 5
  • 15–30 min early: 4
  • More than 30 min early: 30
  • Less than 10 min late: 0
  • 10–15 min late: 2
  • 15–30 min late: 3
  • More than 30 min late: 18

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A customer just ordered for 65 pax for delivery on 5th Dec, 1:00PM
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