Empire Food Catering Pte Ltd review

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4.0 /5 (Verified Purchase) Reviewed on 15th Apr 2020 More: Food Service Value Ms Ruth Household lunch B Lorong 1 Toa Payoh 13th Apr 2020 2 Pax

Food is not bad but services and delivery needs to improve Reviewed on 15th Apr 2020 Verified Purchase The food taste is not bad generally except that fried chicken is quite dry and sambal source quite oily. The rest is ok. Services could be better, especially the sales/admin person called to chase for payment saying that she already emailed me, ... More which she didn't. After I made payment and replied to the email in the morning, she still called in the afternoon to chase for payment without checking my replied email to her. The delivery guy never rang the bell whenever food arrived, unlike another caterer. Show less Family Deluxe (Lunch) - 5 days Trial First time ordering from merchant: Yes Will recommend this merchant: Not too sure Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:54 AM Dear Ms Ruth, Thank you for your valuable feedback. Our sincerest apologies about the unpleasant experience you have been through. Our Management Team has issued a stern warning to the Customer Service Team to ensure that this mistake ... More would not be repeated in future. We have also informed the kitchen about your feedback on the Fried Chicken dish and Sambal sauce, the kitchen will review the dish to make it better. We will continue to strive and we look forward to serving you better in future. Best regards, Empire Food Catering Show less

4.0 /5 (Verified Purchase) Reviewed on 23rd Apr 2020 More: Food Service Value TJ Mr Pua Chin Yee Friends/Family Event Yishun Ring Road 7th Apr 2020 3 Pax

Food turn bad and smelly Reviewed on 23rd Apr 2020 Verified Purchase I order for 10days dinner. Out of 10 days, I receive 3 days dishes which turn bad and the smell is disgusting!!! It is very disappointing with the food quality. The rating by foodline is just too....eh... Family Deluxe (Dinner) - 10 days Favourite dish: The dish is just so so, I order for 10 days but it turn out 3 days dish turn bad First time ordering from merchant: Yes Will recommend this merchant: No Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 24th Apr 2020 09:56 AM Dear Sir/ma'am, Thank you for highlighting this matter to us. As all of our food is prepared with no preservatives, there may be situations where food spoils quicker than usual such as due to the harsh and unpredictable weather in Singapore. ... More Food hung outside the door may be exposed to direct sunlight and result in easy spoilage. We would like to advise our customers to collect the food and store in a room temperature condition or even the fridge if necessary and reheat before consumption. We apologies for the unpleasant you had with us and we look forward to serving you again. Thank you. Regards, Empire Food Catering Show less

4.0 /5 (Verified Purchase) Reviewed on 8th Apr 2020 More: Food Service Value GS Ms Gracie Seow Friends/Family Event 7th Apr 2020 4 Pax

Catering Review Reviewed on 8th Apr 2020 Verified Purchase Food delivery was prompt and on time. All food were plastic sealed nicely like bubble tea cup wrapping to prevent spillage. Food quality and serving were acceptable. Family Deluxe (Dinner)- 20 days First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 7th Apr 2020 More: Food Service Value Ms Jolene Chew Tingkat Boon Lay Drive 6th Apr 2020 2 Pax

Yummy homecook food Reviewed on 7th Apr 2020 Verified Purchase Early delivery. Food taste good. Just maybe rice a bit little for us. But sealing hard to open cause is like those bubble tea. Family Deluxe (Dinner)- 20 days Favourite dish: Ceral fish First time ordering from merchant: Yes Will recommend this merchant: Yes Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:54 AM Dear Ms. Jolene Chew, Thank you for your valuable feedback. Our Tingkat packaging is designed to be sealed tightly to minimize the chance of spillage during the delivery process. We seek your understanding in this matter. Our Customer ... More Service Team will feedback to the Kitchen about the rice quantity. We appreciate your feedback and we will strive to serve you better in future. Best regards, Empire Food Catering Show less

5.0 /5 (Verified Purchase) Reviewed on 16th Apr 2020 More: Food Service Value Mr Richard Ng tingkat Marsiling Lane 6th Apr 2020 1 Pax

Food is warm when delivered. Customer service is excellent Reviewed on 16th Apr 2020 Verified Purchase Food and service is excellent. Especially customer service is very responsive and quick. There was 1 time the food was delivered with soup. Responded with CS, and it is immediately corrected the next day! Power lah! Family Deluxe (Lunch) - 10 days First time ordering from merchant: Yes Will recommend this merchant: Probably

3.0 /5 (Verified Purchase) Reviewed on 30th Mar 2020 More: Food Service Value E Ms esther ching Lunch TingKat Jurong East Street 32 23rd Mar 2020 5 Pax

I am not in for TingKat orders Reviewed on 30th Mar 2020 Verified Purchase When the food arrive, the packing are oily some boxes are out of shape.. unpleasing look. Food came 10am (a bit early) where lunch time is 12noon. foodline Family Deluxe (Lunch) - 10 days Favourite dish: None First time ordering from merchant: Yes Will recommend this merchant: Not too sure Empire Food Catering Pte Ltd from Empire Food Catering Pte Ltd responded to this review Responded on 1st Jul 2020 09:55 AM Dear Ms. Esther Ching, Thank you for your valuable feedback. Our Lunch Tingkat delivery time ranges from 9am to 1pm. We are truly sorry for the unpleasant experience you have been through. Our Customer Service Team has feedback to Kitchen ... More about this matter and we will take immediate actions to ensure the cleanliness of the packaging. We appreciate your feedback and we will strive to serve you better in future. Best regards, Empire Food Catering Show less

5.0 /5 (Verified Purchase) Reviewed on 22nd Mar 2020 More: Food Service Value Ms Michelle Tingkat B Yishun Avenue 11 16th Mar 2020 2 Pax

Good Reviewed on 22nd Mar 2020 Verified Purchase The food is good. Amount wise is good and it suit for children also. Food still slight warm when arrive. Family Deluxe (Dinner) - 5 days Trial First time ordering from merchant: Yes Will recommend this merchant: Yes

4.0 /5 (Verified Purchase) Reviewed on 23rd Mar 2020 More: Food Service Value Mr Ong Soon Keong Tingkat 11th Mar 2020 3 Pax

Good service but so-so food Reviewed on 23rd Mar 2020 Verified Purchase Portion size is a bit small, even though we ordered for three. Flavor is generally bland, especially the green vegetables. But soup is good. Family Deluxe (Dinner) - 10 days First time ordering from merchant: Yes Will recommend this merchant: Not too sure

5.0 /5 (Verified Purchase) Reviewed on 9th Mar 2020 More: Food Service Value Ms Chan Home Marsiling Road 5th Mar 2020 1 Pax

Great food but delivery was too early Reviewed on 9th Mar 2020 Verified Purchase The food was good and only bad thing was food was prepared at 9am and need to consume by 1pm and unable to keep till dinner. But otherwise the food is great Family Deluxe (Lunch) - 5 days Trial Favourite dish: Soups and curry chicken First time ordering from merchant: Yes Will recommend this merchant: Yes

5.0 /5 (Verified Purchase) Reviewed on 1st Apr 2020 More: Food Service Value Mr Noel Chong tingkat Jelapang Road 4th Mar 2020 1 Pax

Good Soup Good Food Reviewed on 1st Apr 2020 Verified Purchase Very good soup. Food is also tasty. Very filling for 1 person. This is a repeated order as the food is good and ordering is hassle free. Family Deluxe (Lunch)- 20 days Favourite dish: Soup First time ordering from merchant: No Will recommend this merchant: Yes

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