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Empress Porridge

4.6 / 5 (160 reviews) 5.0 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*91%
Food Quality4.5 / 5
Service & Communication4.5 / 5
Value4.0 / 5

Customer Photos (81)

Reviews (160)

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160 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

JW
Mr Jian Wei Verified Purchase
2.0 / 5

Disappointing and cheap

Disappointing to say the least. Vegetable dishes were frequently just cabbage, side dishes were rubbish - we had 5 fried wantons one time, and 2 hard boiled eggs another time. One of our meals was fully fried - wedges, fried fish fillets, with mushroom sauce packed separately that I guess was counted as the "soup dish". Not worth the price paid at all.
Empress Porridge responded21st Jan 2025 05:12 PM

Dear Mr. Jian Wei,

Thank you for sharing your feedback on our 2-week meal plan. We take all feedback seriously and appreciate the opportunity to review your experience. However, we noticed that some points in your review may not reflect the full context of the meals provided.

Here are some clarifications:

- On the day eggs were served as a side dish, the main dish was our signature Empress Pork Trotter Bee Hoon, a crowd favorite, paired with crispy vegetarian goose as an additional side.
- Over the course of two weeks, cabbage was only served once, as we prioritize variety and a well-rounded selection of vegetables in our meal plans.
- The mushroom sauce mentioned in your review is actually our homemade mushroom soup, crafted with fresh, blended mushrooms for an authentic and hearty flavor.
- The day you were served wedges and fried fish fillet was part of our Western-themed menu, which rotates daily to offer a variety of cuisines to our customers.

We are committed to providing balanced, nutritious, and enjoyable meals, and your feedback is crucial in helping us continue to improve. While we regret that you did not enjoy certain aspects of the meal plan, we stand by the quality and variety we offer to our customers.

Sheila Amelia
Sheila Amelia Verified Purchase
4.0 / 5

Repeat Order.

Good food, nice fresh ingredients. Menus are up to expectations. Customer service was helpful and speedy. Overall great experience still. Keep up good work.
Sheila Amelia
Sheila Amelia Verified Purchase
5.0 / 5

Delicious Daily Meals

Repeat order.
Wide varieties, fresh, and delicious lunches.
The salted vegetables is especially nice.
The steamed minced pork is still a bit salty though.
Overall is great.
Sheila Amelia
Sheila Amelia Verified Purchase
5.0 / 5

Higher Price for Premium Meals.

First time ordering from Empress Porridge.
Fresh ingredients. Better than average taste. Nice varieties. Big portions. Some meat dishes a little bit salty. But there are less to no msg.
Arrived on reusable thermal bag so the bento are still warm.
On time delivery and great service.
Customer service is helpful but no weekly bento menu provided upon request.
Price is on higher end compared to others. Though it's worth the quality and quantity.
Ms Casey Lee
Ms Casey Lee Verified Purchase
4.0 / 5

Good customer service

Food portions are smaller though they kept to the original prices. Very prompt customer service. They try to reduce carbon footprint by using thermal bags

Delivery Feedback

Based on 160 customer responses.

  • On time or up to 30 min early: 145 (90.6%)
  • More than 30 min early: 15 (9.4%)
  • Late: 0 (0%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 142
  • Less than 10 min early: 1
  • 10–15 min early: 1
  • 15–30 min early: 1
  • More than 30 min early: 15
  • Less than 10 min late: 0
  • 10–15 min late: 0
  • 15–30 min late: 0
  • More than 30 min late: 0

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