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Fong Fu Food Catering

4.3 / 5 (2,634 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*76%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.2 / 5

Customer Photos (1771)

Reviews (2,634)

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153 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

LL
Ms Lim Li Theng Verified Purchase
3.0 / 5

Bad customer service ever, Not recommended .

I feedback to them that my soup is spoil and there is no response. Very lousy customer service especially the one who holding the what’sapp person. Food is average, but service sucks. I order dinner but the food come at 2pm so by the time we had our dinner 7pm. The soup and the vege usually spoil. Then I did request change to lunch but they not allow. Just told me the reason that they don’t have slot for lunch. Mean I can’t order lunch for them? Funny and stupid reason.
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)
Ms Florence
Ms Florence Verified Purchase
3.0 / 5

It is a very terrible online catering for an important event

Delivery is 1-1/2 hour late and food is cold. Totally no response upon contacting the caterer even send message to them. None of the dish is nice and the portion is very little, not enough for 6 pax. I will not order from this caterer anymore and also will not recommend to any of my friends and relatives.
Ms Evelyn/Steve
Ms Evelyn/Steve Verified Purchase
3.0 / 5

This is the Worst Service Tingkat that I've experienced

1st day of my Tingkat, they didn't give up to 3 portion. I ordered 3 pax but definitely less than 3 pax. I had to cook an extra dish. I called up and they said it was a correct portion and they said the kitchen had a lot of orders that day.
2nd, it's always towards 7pm. There was once my Tingkat arrived at 7.30pm. Again, they said the kitchen was very busy and delayed their delivery time.
Food wise is so so only. With so many Tingkats to choose now, it's not worth to order from them again. I used to give good comment for the Tingkat that I've ordered so far. I've to leave an honest review to Fong Fu.
Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes) Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes) Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes) Tingkat (20 Days, 3 Dishes + Soup/ 4 dishes)

Delivery Feedback

Based on 2,636 customer responses.

  • On time or up to 30 min early: 2,010 (76.3%)
  • More than 30 min early: 511 (19.4%)
  • Late: 115 (4.4%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,951
  • Less than 10 min early: 11
  • 10–15 min early: 14
  • 15–30 min early: 34
  • More than 30 min early: 511
  • Less than 10 min late: 15
  • 10–15 min late: 15
  • 15–30 min late: 31
  • More than 30 min late: 54

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