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Fong Fu Food Catering

4.3 / 5 (2,635 reviews) 4.7 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*76%
Food Quality4.1 / 5
Service & Communication4.2 / 5
Value4.2 / 5

Customer Photos (1772)

Reviews (2,635)

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2,482 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mr Zeph Kee
Mr Zeph Kee Verified Purchase
4.0 / 5

Nice Home Cooked food but very bad customer service

Honest feedback, food is value for money and very homely feel.

However, service is very bad from Fong Fu end as Foodline is more willing to accommodate. There is also conflicts between Foodline and Fong Fu as both parties ask me to contact them while saying they cannot do anything from their end. In the end Foodline did a follow up instead of Fong Fu who is supposed to get back to me.

Another issue with Fong Fu is the delivery time as it can be so hectic that today and tomorrow's delivery timing can be 90mins apart. I cannot accept this.

Delivery Feedback

Based on 2,637 customer responses.

  • On time or up to 30 min early: 2,011 (76.3%)
  • More than 30 min early: 511 (19.4%)
  • Late: 115 (4.4%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 1,952
  • Less than 10 min early: 11
  • 10–15 min early: 14
  • 15–30 min early: 34
  • More than 30 min early: 511
  • Less than 10 min late: 15
  • 10–15 min late: 15
  • 15–30 min late: 31
  • More than 30 min late: 54

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