Fong Fu Food Catering

Been ordering for quite some time but delivery was very late, decided to let go and try another caterer. Not sure if want to go back again, overall food is ok

I ordered the tingkat lunch service which stated delivery between 9am to 1:30pm. However, the food consistently arrived as early as 8am—or sometimes even earlier. Despite raising this issue with the caterer, I received no response. When I followed up with a phone call, I was rudely told to “just keep the food in the fridge and heat it up during lunch time,” which was disappointing and unprofessional.

While the food portions were decent, the texture was quite tough, and the soup had an odd taste. Overall, I was not satisfied with the service or the quality of the food, and I would not recommend this tingkat provider.

Food was ok. Delivery ok but 2-3 days delivered after 7pm. Service so-so. The Whatsapp service team doesn't apologize for the late delivery and pushed the blame to the delivery guy.

2nd time order from this caterer. The portion had become less according to the previous order.
Whatsapp by never respond.
One of the day, soup had spilled empty without any left over and also never respond on service recovery.
Call and ask for explanation but the service damn shitting, keep pushing the blame to the out sourcing driver and never reply back on the feedback.
Try at your own preferrence.

Saisfied with the dishes but most of the dishes were from cheap ingredients which can get better quality for the price. Looking forward to more new dishes and better quality.

As a family who do not consume animal organs, there was no options for substitutions from the caterer. The food quality and portion was ok but not value for money.

Satisfied with the dishes. Food taste is ok and not salty but too much fried food. Looking forward to more new dishes.

The soup is always not as listed in the menu and the same soup is repeated. Food tasted average. But for the price it is acceptable. We had food poisoning on one of the meal (all three person consuming the food are affected).

Bad experience with their 20 Days Tingkat service.

Repeated food + poor choice of ingredient: Received the similar type of gourd dishes (same family just different breed) as their "seasonal vegetable" consecutive for 3 days straight. Also I have received 2 consecutive days of brinjal dishes. Made a complain to the admin and she said will inform the purchasing team. Then the day after, same gourd dish again. Also receive pumpkin few times as a vegetable dish rather that side dish. Very little days of leafy green as vegetable dish, probably due to cost saving of the company.

Poor operations management : Delivery man failed to deposit food into my cooler box several times (4 days out of 5 during the week and dishes were spoilt) even after I inform the admin daily and admin confirmed with me that she will remind them to do it. I have no issues with the delivery during their 10 days trial tingkat service before this thus I am not being unreasonable with my request. Only managed to get the operation manager to give me a call after multiple prompts to the admin as well as a last resort threaten from me to ask for refund. Operation manager put the blame firstly on my cooler box, stating "it look too atas" and thus delivery man are afraid to touch it. That being said, there are also days where delivery man is able to place my food into the cooler box. Then the manager said that their delivery man is not fixed thus some may know and some may not know. Even though ultimately it resolves after the manager asked me to stick on paper writing signs in both Chinese and English to guide the delivery man, I have no confidence in their service but the manager kept avoiding a refund.

I will not recommend this company anymore for long term tingkat service.

Ordered 3 dishes + 1 soup tingkat for 10days. The soup too salty, everyday different soup but taste the same. The other dishes also not nice.