Fu Kwee Caterer Pte Ltd

I am writing to express my disappointment with the service I received from Fu Kwee Caterer Pte Ltd

To begin with, I must commend the quality of the food, which was excellent as usual. However, the service rendered by the sales operator and delivery personnel was far from satisfactory. I wish to bring your attention to the following issues:

1. Lack of Responsiveness: We were disappointed by the lack of responsiveness from the sales operator when we had queries regarding the delivery schedule. Despite acknowledging our query, there was no response, leaving us unsure about when our food would arrive.

2. Delayed Delivery: We had clearly indicated that the buffet line should be ready by 11am, yet the delivery driver arrived at 11:25am, excluding the time needed for set-up. This delay caused inconvenience to our guests, and we had to contact your company for an update.

3. Unprofessional Behavior: The delivery guy, while tearing down the buffet, seemed to express his displeasure by banging the tables loudly and forcefully. This behavior was concerning, especially considering that there were children present at the event.

4. Poor Quality Equipment: The rented tables provided were in a deplorable condition, with black scratch marks and stains. We paid a considerable amount for these tables, and they did not meet the expected standards.

Overall, the service we received was unprofessional and left us feeling embarrassed for having chosen your company for our event. As a result of these issues, we have decided not to use your catering services in the future.

We kindly request that you take these complaints seriously and make improvements in your service to prevent similar occurrences in the future.

Dry laksa was very nice and overall all the food was tasty and yummy! But would like to feedback that the white fungus from the Cheng Teng was sour so my guest didn’t eat much of it. Please check on it!

The fried mee siam was delicious. The dessert orh nee was better than expected. Overall experience for first time ordering from this caterer was pleasant.

Service Staff from both Foodline & Caterer ( Lilian ) are nice & efficient.

Manager to order & comfirm within 3-5 days.

Please Take Note that the Skirting of the Table is dame Stink. I need to spray & disinfect it while the delivery man go down to collect the foods .

Sweet & Sour Pork is of too Hard & Dry.
Was wondering is it the sauce was miss out ????.


Hong Kong Fried Noodle 香港炒面 - 7/10.
Ha Cheong Kai 虾酱鸡 - 7/10.
Fried Oat Prawn 麦片虾 - 7.5/10
Curry Chicken 咖喱鸡肉 - 9/10
Sweet & Sour Pork 酸甜咕噜肉 - 3/10.
Braised Pork w/ Bao 扣肉包 - 6.5/10.
Salad Doughstick 沙律油条 - 7/10.
Sweet Yam w/ Ginko Nut 白果芋泥 - 8/10.
Blackcurrant 黑加仑水 - 7/10.

The portion was big for 10pax, we had a great sumptuous meal together. Food are tasty and dishes are fresh and cooking style is up to standard.

The portion is generous, food is good as well. Especially the laksa noodles which my guests recommend.

Lilian was very helpful in coordinating the logistics and driver arrived on time to setup and pick up. Food was good and value for money. We ordered 38 pax for 40 adults 7 kids but have lots of food left

Ordered these for housewarming. Serving size r good! Ordering process is easy and confirmation comes from WhatsApp that’s good! :)

Ordered Fu Kwee through Foodline as it had quite a lot of positive reviews.
Was doing 100 days for my twins hence ordered 70 pax.
Staff-in-charge, Lilian, was kind enough to let me do 35/35 for 2 main course and allowed me to add one dim sum dish.

Thai Style Pineapple Rice 泰式黄梨饭 - 7/10. Nice.
Fried Mee Siam 干炒米暹 - 7/10. Nice.
Fried Oat Prawn 麦片虾 - 7.5/10. Recommended.
Sweet & Sour Fish Fillet 酸甜鱼片 - 7/10. Nice.
Curry Chicken 咖喱鸡肉 - 8/10. Recommended.
Braised Pork w/ Bao 扣肉包 - 5/10. Bao was nice but meat was hard. Seems to be over cooked.
Luo Han Vegetable 罗汉素菜 - 7/10. Nice.
Sea Coconut w/ Longan 龙眼海底椰 - 6/10. Normal.
Fruit Punch 什果水 - 8/10. Recommended.
Duck w/ Sea Cucumber 海参鸭 +$4 - 6.5/10. Guest feedback sea cucumber very small pieces. Duck was cooked nicely.
Siew Mai - 7/10. Nice.

Overall, it’s a very valuable for money buffet spread. All food items were 2 trays with the exception of the main courses. My 50 over guests only managed to finish one tray of each item! Had a lot to dabao and 3rd, 4th helpings. Highly recommended for the value. Taste wise, kong bak was a bit too hard. The rest were ok. Would reccomend.

Unexpected of disappointed circumstances occurred
Ordered from Fu Kwee as we had tried previously for company event. It was pretty good previously. This is 3rd time ordering from Fu Kwee . This time however was an utter disappointment!
Event day, caterer did not appear as requested time. Requested ready by 12pm but the driver reach at 1.15pm.We try to whatsapp and call in to the person in charge (Foodline), the person give us the answer is the kitchen forgot our order, they think the order is other day.
The dish “Curry Chicken” is our first choice, Unfortunely, they mentioned due to kitchen not yet prepare our order, the “Curry Chicken” is frozen and reheat take long time, if we wish to remain the same dish, we need wait until 2pm.And the “Sweet & Sour Pork”also need to take long time to cook, they asked us to change to another dish. The food are not up to expectation (especially “Hainanese Pork Chop” was pretty hard to bite and tough).
We order the no set up package @20pax, it’s disappointed the portion was like for 10 pax portion! it’s not enough to serve. The desert “Grass Jelly & Longan” also very little and not enough for 20pax. Food and desert were insufficient so we have to prepare more drinks for our staff and guests
We are so upset as we have spent a lot of effort for the event but in the end the foods catering spoil our celebration day for the colleague’s farewell event, all staff and guests are very hungry wait the food from 12pm until 1.15pm.
I hope the review was constructive