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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms sam
Ms sam Verified Purchase
3.0 / 5

Not preferred choice

Food is delivered at 3pm for dinner. Mostly dishes are convenient fried food. There can be 2 or 3 fried dishes in a meal. Portions are big on certain days and sufficient on some days. We are not fussy with food.. but.. we were counting down on when the 20 day package will end.
SK
Ms Samantha Verified Purchase
3.0 / 5

Not the best caterer around

Delivery timing for food is inconsistent. We never really know what time the food will arrive compared to other caterers who have a fixed timing. Customer service was lacking as the person did not respond when I enquired about the delivery timing of the tingkat compared to other tingkats who will automatically inform us if the food will arrive later than expected. Food was relatively ok but will not re-order.
Mr eddie
Mr eddie Verified Purchase
3.0 / 5

Standards dropping drastically. Might have to reconsider.

Quality seems to have gone down alot lately, more and more process food appearing. Delivery getting worst, few times the soup leak filling the plastic bag, even drip on my floor once. Standard is definitely dropping but the price increased with added GST. Might consider other catering service even if i might have to pay more if standards keep going lower.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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