Hewtop Catering Pte Ltd

Foods were ok for the price... dun expect too much for the standard and quality... majority of the food are frozen fried food that can be quite salty and oily at times... special requests not taken care of too.

Food was delivered late and there was no food delivered on the first day. I called the sales team from Hewtop, the girl told me she forgot I continued my order. I did previously remind the same girl I want to continue the order but she still forgot. I was disappointed with the service.

The dishes was not tasty too. The vegetable they provided was too blend.

Recent order was bad. Battered fish is 5% fish and 95% flour. Pig trotter 10% meat and 90% bone. Really gone case.

Food is okay. Can’t expect much as is cheaper than other caterer. I’m a soup person. The soup consider not bad.

1) This has been our repeated order from Hewtop Catering Pte Ltd.
2) Service delivery was very good and always on time. Poor customer rapport.
3) Food quality has turned from BAD to WORST.. Too many low cost items such as tofu/beancurd, soto balls and LACK of TASTE etc.
4) Need to have more varieties of food dishes.
5) Vegetables quantity had been very little, not good enough for two perons.
6) Need special discounts or more food options for repeat customers especially for seniors.
7) Should not charge for packaging.

I ordered this place as my last trial. The week before I actually tried Kim’s Catering and when this delivery came, the biggest question I had when the food was delivered was “Isn’t this Kim’s Catering?”? The menu was the same, packaging was the same, delivery person was the same, I couldn’t really tell the difference. As for the food, it was exactly similar to my review about Kim’s Catering. Majority of the dishes had sauce to it and were quite salty. The packaging wasn’t sealed well every single time and sauces just spilt out and into the plastic bag. I ordered for 4pax but somehow it always seemed like only 1 pax ate the food because it was simply not nice. Foodline might want to check with the 2 companies to ensure they aren’t actually using the same Shared Kitchen and staff to prepare food for their brand and call it something different. Definitely disappointing and won’t be ordering Tingkat anymore.

On 23 Sept, discovered a fly within the soup. Texted to inform to improve on their food hygiene but was informed they will deliver another additional soup for the next day. Informed that I don't need the additional soup but my advice was turned into deaf ear. How you expect customer to finish 2 soups? Pls listen to your client instead of doing what you think is right!

Thereafter, nothing offered except for the same soup on the next day.

Portion is not enough for 3 pax. The dishes quality and variety are not up to expectation. The fried fish has a bad smell that I'd to throw. A meal usually consist of 2 process food, eg frozen scallop & fishball and frozen nugget & hotdog. This is my first time throwing so much "bought" food in a week. Disappointing service.

I ordered the food for my parents and grandma. Ordered 4 dishes instead of 3+1. Some +1 dishes includes ikan bilis. Overall, they didn't enjoy the dishes.

The delivered food was only average and I do not think I will reorder from this caterer again in the future.