Hewtop Catering Pte Ltd

Shows responsibility when tingkat failed to deliver. However, response was quite disorganised. Made mistake in 4 dishes delivery, delivered 3+1 instead. Had to remind them to amend per original order.

Food is not oily or salty but it is really very simple dishes. Soup ingredient just only have 2pcs of pumpkins and maybe 2-3 small pcs of chicken meat. Delivery is way too early so everytime I have to steam the dishes.

It came very early , it suppose be 3-7 but received 2:30pm . I order dinner not tea break , informed no action

Ordered to try out. Price is cheap, that's why the dishes provided are normal. The taste of the dishes were repeatedly the same. Not much accompaniments in their dishes. Delivery is too early, reaching around 3.45pm for dinner serving.

DELIVERY:
Bad experience with their delivery - food comes very late CONSISTENTLY. Earliest ever was 6.45pm, latest ever was 8pm.

SERVICE:
On the 3rd day of our 5 day meal package, the meal came at 8pm, we tried to reach the tingkat company via phone and WhatsApp since 7.30pm but to no avail. Hewtop left us hanging as to whether our dinner will even arrive. When the driver finally came to deliver our food (who turned out to be a different person from the first 2 days), he told us he wasn't informed of our address being added to his delivery list and thus he was late.

When we wrote in to Hewtop for an explanation, they told us the driver was late because the delivery car broke down.

Hewtop probably has some back end logistics issues which they need to deal with, and us consumers shouldn't have to bear the consequences of their lapses.

FOOD SAFETY:
As a result of their consistent late deliveries, the dinner we ordered were often EXPIRED by the time we receive them. The time stamp on our dinner states 'To be consumed by: 6.30pm' which is a serious joke to us as we have paid to eat expired food.

We will not order from Hewtop again due to their serious lapses above and we don't recommend them to anyone.

Food variety limited. Dish Portion for 1 seems to be getting lesser after 2nd round of subscription. Need to put more effort in the menu. Would be good if could include prawn or so tong in menu instead of mostly fried fish with different sauces in the menu. Otherwise generally it make an average lunch package.

Food standard didn't improved, ingredient in soup is miserable, disappointed as per compared to previous

Ms. VC TAN is very friendly, efficient service, listen to feedbck and accommodating. Great service from her. I keep it up VC.. Her the other collegue VIVIAN was not good in listening to feedback. Never return call. Food delivery is on time. Meals are acceptable. Need to improve on quality..cheap stuff at times. Tingkat containers need to sanitize. Delivery person is very friendly. Food has less oil and no MSG. Food need to be warmer. Rice is not so good as it is deliver cold and not good for health. Food warmer enclosure quality need to better to keep food warm. Need to provide cut chillies for better flavor. Thank you and best regards.

Not recommended, dishes were very bland and some burnt. Too many preserved ingredients such as hot dog, fish ball, fish cake. On the first day, food was burnt.

The food is a bit oily but portion is just right for two persons. Perhaps more variety would be nice too.