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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Shook Huay Gay
Ms Shook Huay Gay Verified Purchase
3.0 / 5

Tremendous drop in standard

The price was increased beginning of the year but portion was generous. Now the portion is getting much lesser, and not much variety. Get more or less the same thing - chicken wings, fried spring roll, samosa...
I specifically indicate I don't want pork, yet I received a dish of pork. Used to get replacement the next day. Now, the reply is just "I inform the kitchen'. Getting upset with this caterer.
The only unchanged good point is the delivery. Always on time
Ms Alice So
Ms Alice So Verified Purchase
5.0 / 5

Can consider all good just late for few times since 2022

I have ordered from Hewtop since 2022 and would like to leave a review as this company is doing very well. Food tasty and arrived within the expected timing. Honest have been late for only few times in last 4 years. The customer service both foodline and hewtop are helpful and responsive too. Everything has been great so far. Highly recommend!

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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A customer just ordered for 80 pax for delivery on 31st Oct, 7:30PM
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