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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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407 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

R
Koh Verified Purchase
1.0 / 5

Not too bad caterer

Ordered for my parents and my parents said it was not salty which is great. However hewtop is abit inflexible and not that helpful with changes, like from 3 pax to 2 cos we didn't want food wastage, not even asking for refund.
Mr Calvin Kwa
Mr Calvin Kwa Verified Purchase
3.0 / 5

Quality of food can be improved

One of the dishes (fish cake) was found to be fishy and hard. The taste was sour and believed it to be spoilt food. Feedback to caterer but didn't receive any replacement dish until I reminded them. The replacement dish eventually arrived after 3 attempts; sounds like very unwilling to provide the replacement dish. Overall, the food quality was so-so or at best average standard. The food actually always arrives on time, but the service can be better in view of the above incident for my case.

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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Customer Photos

A customer just ordered for 42 pax for delivery on 23rd Nov, 11:30AM
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