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Hewtop Catering Pte Ltd

4.3 / 5 (7,604 reviews) 4.6 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*80%
Food Quality4.0 / 5
Service & Communication4.2 / 5
Value4.1 / 5

Customer Photos (4150)

Reviews (7,604)

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7,604 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Lynn Goh
Ms Lynn Goh Verified Purchase
5.0 / 5

Looked forward to Hewtop's daily lunch tingkat

I am rating this caterer 5 stars for the price range - really Yummy dishes and value for money indeed!
The food is just right on taste and menu has good variety day after day. Delivery was always punctual at lunchtime by a pleasant uncle and it really provides the added convenience during work from home in that aspect. Hewtop also handles requests for food restrictions and IMO this is a caterer that tries to do a good job.
Lunch/Dinner Tingkat (10 Days, 3 Dishes + Soup OR 4 Dishes)
C
Ms Chia Hue Siew Verified Purchase
4.0 / 5

Nice prawns for nice tingkat!

Delivery of food is too early at abour 3 30 pm. By dinner time, the food is cold and not fresh. During the initial stage when we first ordered, we noticed that the food came very early and we informed Hewtop about it. The lady at Hewtop took note of our feedback and informed us that they would the driver about it. The next day, it was still early. We then informed the delivery man about the early delivery. He also said that he would informed the driver about it.
On one occasion, for one of the dish, chicken nuggets, there was only 3 chicken nuggets delivered. The portion was very small, too small for 3 person. We called Hewtop to inform them about it and they said that it was too early to rectify the oversight as the drivers had all left the premises. They would however, madeup for the shortfall the next say by giving us a bigger portion. The spring rolls dish the next day was about the same portion and not more as agreed. In any case, we decided not to proceed the matter. Generally, we felt that the prawn dishes were quite delicious and the portion were also generous. However, as the food came early, and my family only return from work to have dinner at about 6 pm or 6.30 pm, the food is not fresh anymore.
Ms Neo Yining
Ms Neo Yining Verified Purchase
4.0 / 5

Food can't be kept for long

This is not my 1st time ordering from here. However, in this order, I had 3 episodes of food turning bad within the recommended time of consumption. There was also once the vegetables tasted very bitter, probably because they weren't washed thoroughly prior to cooking.
Dinner Tingkat (20 Days, 3 Dishes + Soup OR 4 Dishes)

Delivery Feedback

Based on 7,132 customer responses.

  • On time or up to 30 min early: 5,725 (80.3%)
  • More than 30 min early: 1,225 (17.2%)
  • Late: 181 (2.5%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 5,577
  • Less than 10 min early: 24
  • 10–15 min early: 38
  • 15–30 min early: 86
  • More than 30 min early: 1,225
  • Less than 10 min late: 9
  • 10–15 min late: 18
  • 15–30 min late: 42
  • More than 30 min late: 111

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