Hewtop Catering Pte Ltd

The food is average with average portion. Although there were two occasions where the delivery was late and also not certain any delivery, the customer service responded and arrange the delivery.

Delivery on time, The food is ok but the variety not much and too much junk food.
Sometimes repeated same dished in consequence 2 days

Food is of acceptable standards. Been ordering for the longest time. Sometime just feels that the Vegs not very appetising.

Food quality is not very consistent and some dishes are not fresh. Delivery is pretty early which is ok for us.

The vegetable with too much starch, such as Xiao bai cai, it can alter the flavor and texture of a dish if used excessively. It's best to use just a little starch to maintain balance, as too much can affect the overall taste and consistency of the meal

We tried dinner tingkat from 4 caterers and Hewtop is the worst. Their soups taste the same (a bit sweet) no matter what ingredients, as if they use the same soup stock to cook. They also tend to use same ingredients for different dishes on the same day, e.g. bell peppers in both the vegetable and meat dishes; chicken drumlets in both the meat and soup dishes. So you feel like you're eating the same thing cooked differently that's all. One of the ordering option they offered was "no seafood"; we chose that but first night they gave a fish dish. I asked why still have fish and the reply was "Fish not consider no seafood", shocking logic. So I whatsapp them "no fish" and they replied ok. But second night they delivered a fried fish dish. I asked them what happened and they just said sorry without offering to make up for the mistake. 3rd night no fish but they replaced it with celery fried with a bit of minced meat, so we had 2 vegetables and 1 meat that night. Last night the fried chicken with beancurd had gelatinous chunks in it, as if they had cooked far in advance, froze the food, then heat up before delivery. Terrible taste.

On 2 occasions received prawn dish while I requested no seafood for this order. Anyway, this was compensated with 2 dishes upon feedback regarding this incident. Overall, the food quality can be better as family members' feedback almost every dish is cooked with lantern pepper, and this is slightly spicy for them.

Too much rice. Cannot finish. After seeing the vegetables especially with big stem ones. Suddenly, appetite drops.

Have been with Hewtop for around a year but recent few months the food and service has been getting bad to worst despite complaining to their customer service and boss.
Will try out other caterer in the meantime.

e.g.
Fish has been tasteless for few occasion and the service staff reply is "Will feedback to kitchen but the same thing will happen again.

Whatsapp reply has been getting slower and slower whenever issue occurs.
Standard reply, " will feedback to kitchen" for all sorts of issue.

First time ordering this for 5 days trial. Taste of the food is ok but I don't like the food they deliver. Chicken, meat and vegetable very hard to chew. Not suitable for my elderly parent. Most of the dishes are really very simple and cheap.