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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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424 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

AL
Mrs Connie Verified Purchase
4.0 / 5

Healthy choice

Overall worth for value. Comes with 2 soups. The dishes are healthy cooking methods, but not suit for my little son consume.
Hock Hoe Heng Catering responded7th Jun 2021 11:58 AM

Hello Mrs Connie, thank you very much for the positive review. We will continue to work hard to serve everyone better! Cheers!

Ms MEI
Ms MEI Verified Purchase
5.0 / 5

No comments.

The dishes was not good, tastless and not appertizing. A look at it no appetite. Likely not to order now and wait for a 1 to 2 months then give it a try again.
Hock Hoe Heng Catering responded26th May 2021 11:43 PM

Hi Ms Mei, thank you for the review. Our Team have made arrangements to follow up with you. As per tele-convo, we understand that dishes for 1 particular day was not up to standards. We have since then held a meeting with the kitchen/delivery crew to find out what went wrong and work on the quality of our food. Knowing that you are a repeating customer and have supported us for quite sometime now, we apologize for any inconvenience caused and thank you for the support all these while. Knowing that we are quite new to the Tingkat industry, we will work extra hard to improve on all aspects of our services/food to better serve you and other customers in the future. Once again we appreciate and thank you for your honest review. Cheers!

Cindy
Cindy Verified Purchase
4.0 / 5

Can be better

Most days food is quite bland but they are willing to accept feedback. Please do work on the taste of your food.
Hock Hoe Heng Catering responded7th Jun 2021 11:57 AM

Hi Cindy, thank you very much for your review for your tingkat menu on April/May. We since then work on the quality of our food and have came up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

Cindy
Cindy Verified Purchase
4.0 / 5

Can be improved

After service is good, they are willing to listen to improve on their food and menu. Food is bland on most days, alot of improvement has to be done on the taste.
Hock Hoe Heng Catering responded7th Jun 2021 11:57 AM

Hi Cindy, thank you very much for your review for your tingkat menu on April/May. We since then work on the quality of our food and have came up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

Ms ELAINE LIU
Ms ELAINE LIU Verified Purchase
5.0 / 5

Soup is good!!

I would say the customer service is good and staff is very polite. Food wise i could only say there is still room to improve but the soup should considered good.
Hock Hoe Heng Catering responded29th Jun 2021 12:12 PM

Hi Ms Elaine Liu! Thank you very much for the wonderful review. We will continue to work harder on every expect of our service or quality of food to better serve all customers. Cheers!

Mr Chow
Mr Chow Verified Purchase
4.0 / 5

Food was delicious. Not too oily or salty. Deliver on time.

Food was delicious. Taste good. Not too oily or salty. Deliver on time. Will order again. Thank you.
Hock Hoe Heng Catering responded23rd May 2021 01:29 PM

Thank you Mr Chow for your awesome review. As we just started Tingkat Services this year (2021), we will continue to gather feedback to better improve and grow as a (cateingr) company

N
Mr NG Verified Purchase
4.0 / 5

Good, but can still be Better

Hope to see more meat dishes varieties as it was quite disappointing to see 2 vegetable dishes on some of the days. Also, it could be better if the serving portion is bigger.
Hock Hoe Heng Catering responded23rd May 2021 01:30 PM

Thank you Mr Ng for your good review. As we just started Tingkat Services this year (2021), we will continue to gather feedback to better improve and grow as a (catering) company. We promise to work on serving more varieties and quantity of food! Cheers!!

Mr Trevor
Mr Trevor Verified Purchase
4.0 / 5

Good

Good, can choose no spicy. Everyday prepare 3 separate soup very good service. And the taste not bad.
Choose one
Hock Hoe Heng Catering responded7th Jun 2021 12:01 PM

Hi Mr Trevor. Thank you very much for the good ratings. We will continue to work better to serve everyone!

N
Mr NG Verified Purchase
4.0 / 5

Good, but could be better.

Observed there are efforts on the first few deliveries on food presentation, quite a nice thought, but it only last for the first few deliveries only.

Hope to see more meat dishes varieties as it was quite disappointing to see 2 vegetable dishes on some days. Also, it could be better if the serving portion is bigger.
Hock Hoe Heng Catering responded14th May 2021 04:37 PM

Hello Mr Ng, thank you very much for the positive review! We thank you for the feedback and will work hand in hand with the operation/production team to keep the food presentation on point consistently. Also, we will work and brainstorm more food varieties to better serve you and all our customers with more sufficient quantities! Cheers and thank you for your support all these while!

C
Mrs christine chen Verified Purchase
5.0 / 5

Average decent tingkat food delivery, good delivery time!

Food is average, the delivery time is good. The food is still warm when it reaches.
Hope to see more food variety.
Choose one
Hock Hoe Heng Catering responded26th May 2021 01:19 PM

Hello Mrs Christine Chen, appreciate and we thank you for your positive review. Feel free to point out any feedback for us to improve if there's any as we are new to the Tingkat service industry. Once again thank you for your awesome support!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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