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Hock Hoe Heng Catering

4.3 / 5 (475 reviews) 4.5 / 5 in the last 6 months
Not MUIS certified FoodLine verified reviews
On-time delivery*81%
Food Quality4.0 / 5
Service & Communication4.3 / 5
Value4.1 / 5

Customer Photos (765)

Reviews (475)

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475 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Cindy
Cindy Verified Purchase
4.0 / 5

Can be better

Most days food is quite bland but they are willing to accept feedback. Please do work on the taste of your food.
Hock Hoe Heng Catering responded7th Jun 2021 11:57 AM

Hi Cindy, thank you very much for your review for your tingkat menu on April/May. We since then work on the quality of our food and have came up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

Cindy
Cindy Verified Purchase
4.0 / 5

Can be improved

After service is good, they are willing to listen to improve on their food and menu. Food is bland on most days, alot of improvement has to be done on the taste.
Hock Hoe Heng Catering responded7th Jun 2021 11:57 AM

Hi Cindy, thank you very much for your review for your tingkat menu on April/May. We since then work on the quality of our food and have came up with more varieties on our menu. Once again, we appreciate all feedbacks given to help us improve as a relatively new Tingkat Caterer.

Ms ELAINE LIU
Ms ELAINE LIU Verified Purchase
5.0 / 5

Soup is good!!

I would say the customer service is good and staff is very polite. Food wise i could only say there is still room to improve but the soup should considered good.
Hock Hoe Heng Catering responded29th Jun 2021 12:12 PM

Hi Ms Elaine Liu! Thank you very much for the wonderful review. We will continue to work harder on every expect of our service or quality of food to better serve all customers. Cheers!

Mr Chow
Mr Chow Verified Purchase
4.0 / 5

Food was delicious. Not too oily or salty. Deliver on time.

Food was delicious. Taste good. Not too oily or salty. Deliver on time. Will order again. Thank you.
Hock Hoe Heng Catering responded23rd May 2021 01:29 PM

Thank you Mr Chow for your awesome review. As we just started Tingkat Services this year (2021), we will continue to gather feedback to better improve and grow as a (cateingr) company

N
Mr NG Verified Purchase
4.0 / 5

Good, but can still be Better

Hope to see more meat dishes varieties as it was quite disappointing to see 2 vegetable dishes on some of the days. Also, it could be better if the serving portion is bigger.
Hock Hoe Heng Catering responded23rd May 2021 01:30 PM

Thank you Mr Ng for your good review. As we just started Tingkat Services this year (2021), we will continue to gather feedback to better improve and grow as a (catering) company. We promise to work on serving more varieties and quantity of food! Cheers!!

Mr Trevor
Mr Trevor Verified Purchase
4.0 / 5

Good

Good, can choose no spicy. Everyday prepare 3 separate soup very good service. And the taste not bad.
Choose one
Hock Hoe Heng Catering responded7th Jun 2021 12:01 PM

Hi Mr Trevor. Thank you very much for the good ratings. We will continue to work better to serve everyone!

N
Mr NG Verified Purchase
4.0 / 5

Good, but could be better.

Observed there are efforts on the first few deliveries on food presentation, quite a nice thought, but it only last for the first few deliveries only.

Hope to see more meat dishes varieties as it was quite disappointing to see 2 vegetable dishes on some days. Also, it could be better if the serving portion is bigger.
Hock Hoe Heng Catering responded14th May 2021 04:37 PM

Hello Mr Ng, thank you very much for the positive review! We thank you for the feedback and will work hand in hand with the operation/production team to keep the food presentation on point consistently. Also, we will work and brainstorm more food varieties to better serve you and all our customers with more sufficient quantities! Cheers and thank you for your support all these while!

C
Mrs christine chen Verified Purchase
5.0 / 5

Average decent tingkat food delivery, good delivery time!

Food is average, the delivery time is good. The food is still warm when it reaches.
Hope to see more food variety.
Choose one
Hock Hoe Heng Catering responded26th May 2021 01:19 PM

Hello Mrs Christine Chen, appreciate and we thank you for your positive review. Feel free to point out any feedback for us to improve if there's any as we are new to the Tingkat service industry. Once again thank you for your awesome support!

Ms Wee Lee Ling
Ms Wee Lee Ling Verified Purchase
4.0 / 5

Nice food above average!

Food taste good, but inconsistent. Grateful that they take in feedback and are trying to improve their processes and food quality and varieties. Keep it up!
Hock Hoe Heng Catering responded6th May 2021 03:51 PM

Hi Ms Wee Lee Ling, thank you for the good review and feedback. We will constantly try to improve so all our customers can get the best from us. Good food never fails to satisfy someone! Cheers!

Ms MEI
Ms MEI Verified Purchase
4.0 / 5

Nothing to comment for the price of $24/ at this moment at t

The food was alright with the price of $24 for 3 days. However the vegetable a little overcook and the soup a bit bland.
Hock Hoe Heng Catering responded6th May 2021 03:45 PM

Hi Ms Mei, we thank you for the constant support (multiple orders) that you have gave us. We appreciate your feedback and promise to work hand in hand with the kitchen crew/team to serve better and more consistent food in the future. Cheers!

Delivery Feedback

Based on 437 customer responses.

  • On time or up to 30 min early: 356 (81.5%)
  • More than 30 min early: 58 (13.3%)
  • Late: 23 (5.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 306
  • Less than 10 min early: 3
  • 10–15 min early: 11
  • 15–30 min early: 36
  • More than 30 min early: 58
  • Less than 10 min late: 2
  • 10–15 min late: 6
  • 15–30 min late: 7
  • More than 30 min late: 8

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