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House Of Catering F&B Pte Ltd

4.1 / 5 (251 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*82%
Food Quality3.9 / 5
Service & Communication4.0 / 5
Value3.8 / 5

Customer Photos (149)

Reviews (251)

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221 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Ms Sharon Boswell
Ms Sharon Boswell Verified Purchase
4.0 / 5

Food is OK, but service needs improvement

Tingkat usually reached my house at 6:30pm, the latest I remembered was 6:45pm which is actually very late for dinner because usually my kids eat dinner at 6pm. I also selected no vegetables for special request but I still received vegetables 2 to 3 times a week despite my feedback to their CS twice. Seems like they don't take special requests very seriously.

Food portion was OK and they are very generous with the rice. So 2 packets of rice is actually enough to feed 2 adults and 2 kids in a single meal.
Ms Jermaine Sim
Ms Jermaine Sim Verified Purchase
4.0 / 5

Decent variety, poor service.

Decent food variety. I booked a 10 days package and twice they have missed out my rice which i have paid for. I called customer service before and they assured me it will not happen again but it did. I had no choice but to wait for the rice to come before I was able to start on my meal.
Ms Adeline
Ms Adeline Verified Purchase
4.0 / 5

Tingkat only as Last Resort

Charge of $10/- for microwave containers - that does not cost 50cts each - pure price gouge and rip-off. Food was average, mostly oily. Did not see a single egg or egg dish - did not realise eggs were that expensive? Food delivered everyday cold - not even lukewarm.
Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below) Lunch Family Deluxe Tingkat - 5 Days Trial
Mr Yiang Meng
Mr Yiang Meng Verified Purchase
4.0 / 5

Highly recommended. Food was good and no complaints.

Food was good. no complaint. Delivery was fast and efficient. Soup was very delicious. However $10 charge on the packaging is abit too much.
House Of Catering F&B Pte Ltd responded1st Jul 2020 10:58 AM

Dear Mr Yiang Meng,

Thank you for choosing House Of Catering. We are glad to hear that you enjoy our catered food and services. Thank you for your feedback, we will review the charges for our microwave container packaging. And we hope that while we strive to improve to serve all of our customers better, that we get your continuous support in the future.

Best Regards,
House Of Catering

Ms Chew Wan lin
Ms Chew Wan lin Verified Purchase
4.0 / 5

Tingkat for dinner

Cauliflower and celery was quite frequent.. There was one time where the green vege turn sour so we got to throw.. Otherwise still ok....
Dinner Family Deluxe Tingkat - 20 Days
House Of Catering F&B Pte Ltd responded1st Jul 2020 10:58 AM

Dear Ms Chew Wan lin,

Thank you for choosing House Of Catering. We value all feedback provided as we are always striving to improve to provide the best for our customers. We have issued a stern warning to the kitchen regarding the vegetable issue, we ensure that such things would not occur again. We hope to receive another chance from you as we strive to serve you better.

Best Regards,
House Of Catering

Ms Perlyn Soh
Ms Perlyn Soh Verified Purchase
4.0 / 5

Food quality can be better

Everyday the vegetables dish is not fresh, one of the day it turn sour, this show the food has been put for how long.
The delivery service is good, just the food does not have consistent standard.
Other Food Items or Photos of Event (Please fill in below) Other Food Items or Photos of Event (Please fill in below)
House Of Catering F&B Pte Ltd responded1st Jul 2020 11:01 AM

Dear Ms. Perlyn Soh,

Thank you for your valuable feedback.

We value your honest feedback and we apologise for your unpleasant experience. We always strive to provide the best food for our customers and we are deeply sorry for the quality of food you received. We will ensure that this will not happen again as we escalate this matter to the chefs and kitchen staff.

We will strive to continuously improve to serve you better again in the future.

Best Regards,
House of Catering F&B

Delivery Feedback

Based on 426 customer responses.

  • On time or up to 30 min early: 350 (82.2%)
  • More than 30 min early: 49 (11.5%)
  • Late: 27 (6.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 322
  • Less than 10 min early: 1
  • 10–15 min early: 6
  • 15–30 min early: 21
  • More than 30 min early: 49
  • Less than 10 min late: 1
  • 10–15 min late: 5
  • 15–30 min late: 8
  • More than 30 min late: 13

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