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House Of Catering F&B Pte Ltd

4.1 / 5 (251 reviews)
Not MUIS certified FoodLine verified reviews
On-time delivery*82%
Food Quality3.9 / 5
Service & Communication4.0 / 5
Value3.8 / 5

Customer Photos (149)

Reviews (251)

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251 reviewsMost Recent

Positive: 4–5 stars. Negative: below 4 stars. Unrated entries appear under All.

Mrs Chen
Mrs Chen Verified Purchase
3.0 / 5

Food & Customer Service/whatsapp Became worse than last time

The food and service became worse after I renewed cycles... (e.g. food oily, salty, and some became less delicious. Customer service less responsive... Whoever packed the tingkat Tiffin Carriers kept pouring soup/gravy on the OUTSIDE of the carriers - EVERY DAY, so, very hard to wash Every Day & I was forced to switch to plastic containers (I had preferred steel not plastic, due to health reasons)... They also made a number of mix-ups of my food on different days, customer service repeatedly wanted to close case by giving a few cheeseballs the next day... service became less polite...)... Last time, I was being Kind when I gave this 5 stars... One of my photos shows all the FLOUR covering 75% of the "hotpot pandan chicken dish on 30th October" but there was NO REPLY when I texted this over, giving feedback. I think the dish should be called "DEEP-FRIED OILY FLOUR with very very little chicken" (what happened to your Chef/team?) At least reply me? ...... Maybe they took me for granted because I renewed twice and am nice to them.. If they are less helpful to Repeat Customers, it is hard for us to renew.
Lunch Family Deluxe Tingkat - 20 Days Lunch Family Deluxe Tingkat - 20 Days
Marilyn Lim
Marilyn Lim Verified Purchase
4.0 / 5

Great service and food!

Got this tingkat for my parents, they feedback that dishes was okay and portion was right for 3pax. Their services is awesome thou! They manage to squeeze in my order despite it was quite last min!
Ms Adeline Chew
Ms Adeline Chew Verified Purchase
5.0 / 5

Nil

We had ordered multiple times for their lunch tingkat, first time ordering for dinner. TBH, the food is better for their lunch than dinner.
Mrs Yeo
Mrs Yeo Verified Purchase
4.0 / 5

The standard of the food's appearance and taste is subpar.

It is a good idea to come out with Asian fusion food, e.g KIMCHI Chicken, Vietnam Sliced Pork, but the taste is not to our liking. The appearance of the food is rather dull and at times, some dishes were rather salty. The food might be good if you are not a picky eater. I do not like the idea where the container is sealed with a plastic wrap instead of a proper cap and it makes the disposable process difficult.
NS
Mr Neo Say Chuan Verified Purchase
4.0 / 5

Not the best but passable. Good if you are not picky.

The food in general is alright, tend to be a tad on the salty side. The soup dishes were not up to par with my soup-loving folks at home. Delivery consistency can be improved as it range from 3+ PM to almost 6PM, leaving me wondering if there is dinner at all for that day.

Delivery Feedback

Based on 426 customer responses.

  • On time or up to 30 min early: 350 (82.2%)
  • More than 30 min early: 49 (11.5%)
  • Late: 27 (6.3%)

*On-time delivery includes arrivals up to 30 minutes early.

View detailed breakdown
  • Exactly on time: 322
  • Less than 10 min early: 1
  • 10–15 min early: 6
  • 15–30 min early: 21
  • More than 30 min early: 49
  • Less than 10 min late: 1
  • 10–15 min late: 5
  • 15–30 min late: 8
  • More than 30 min late: 13

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