House Of Catering F&B Pte Ltd

20 Days dinner, 1 bug in rice, 1 worm in vegetables, multiple spill / not properly sealed packaging. Non responsive to email despite incident. Overpromise under deliver.

I realised they were under the same group as Le Xin when I saw their logo in the whatsapp. It was kinda disappointing/misleading to consumers. Same oily containers and again, we've to use a knife to cut through the wrap at the top.

The food and service became worse after I renewed cycles... (e.g. food oily, salty, and some became less delicious. Customer service less responsive... Whoever packed the tingkat Tiffin Carriers kept pouring soup/gravy on the OUTSIDE of the carriers - EVERY DAY, so, very hard to wash Every Day & I was forced to switch to plastic containers (I had preferred steel not plastic, due to health reasons)... They also made a number of mix-ups of my food on different days, customer service repeatedly wanted to close case by giving a few cheeseballs the next day... service became less polite...)... Last time, I was being Kind when I gave this 5 stars... One of my photos shows all the FLOUR covering 75% of the "hotpot pandan chicken dish on 30th October" but there was NO REPLY when I texted this over, giving feedback. I think the dish should be called "DEEP-FRIED OILY FLOUR with very very little chicken" (what happened to your Chef/team?) At least reply me? ...... Maybe they took me for granted because I renewed twice and am nice to them.. If they are less helpful to Repeat Customers, it is hard for us to renew.

Very extensive special request options. Very gentle with salt. Customer service more responsive during trial.

Some days good. Hw food has too much salt. Every dish is fried.More green veg pls. Less corn starch.
Good to use actual tingkat. Wastage of plastics.
Allow customers to provide their own tingkat. Reusable ones.

Their food is relatively bland and lacks flavor, the food taste is separate. No garlic taste and portions are small for two people. When I made a reservation, I chose no fish with bone, but it still appeared in the food. After booking, I asked them to knock on the door or ring the doorbell when the food arrived, so that I could put the food in a thermos bag to keep it warm, but there was none (only for the last meal). Although the food was delivered on time and the network responded quickly, the service of the actual action still needs to improve.

Food insufficient for 3 persons. Looks like they actually ration out the portions like 2 small and skinny pieces of chicken each. Poor quality food and inconsistent taste; sometimes tasteless, other times too saltish. Not recommended. Le Xin Caterer and Empire Food are also the same company as House Of Catering so need to look out for these names .

Its was a disappointing renewal, I order back cos i really like their soup. However, vegetable dishes were disappointing. long beans was rubbery... isit under or over cooked? The rest of the vegetables on other days were bad...most of the days i have to throw... was finally given an option to opt out of vege...but it is usually fried food and soggy or burnt..

Most days other dishes lack of taste and soup portion was reduced.

Also a dish full of sliced fishcake and starch consider 1 dish?

Very dissapointed for the last cycle,so decided to change caterer. The sweet corn chicken soup tastes sour. Gave me spicy Mala toufu when I opt for no spicy dishes & salty scrambled egg. Tried to contact the customer service multiple times about the unpleasant experiences before someone got back to me..

FOOD Spoil one time,because the late deliver,brown rice is very hard.service is not good enough.not recommand