Repeat customer. Menu is variety. Food is well packed. Punctual delivery, Customer service is prompt. Highly recommended
Jiak Ba responded12th Feb 2026 05:20 PM
Thank you for being a repeat customer and for your kind recommendation! 😊
We’re glad you’re happy with the menu variety, packing, punctual delivery, and our customer service. Truly appreciate your support 🙏
Overall satisfied with the food though portion could have been a little more. Food wasn't salty or oily hence tasted healthy.
Jiak Ba responded19th Jan 2026 03:45 PM
Thank you for your feedback! 😊
We’re glad to hear you enjoyed the healthier taste of our food. We appreciate your comment on the portion size and will take it into consideration as we continue to improve. Thank you for your support 🙏
Finding a reliable dinner solution has been a game-changer for our household. Jiak Ba truly delivers that "home-cooked" feel without the greasy aftertaste often found in outside food. We’ve gone through several cycles now, and the consistency is impressive. The dishes aren't just nutritious and light on the palate; they arrive fresh and warm every single evening. It’s a huge relief knowing the family is getting a balanced, generous meal that doesn't compromise on health. Highly recommended for busy parents!
Jiak Ba responded12th Feb 2026 05:19 PM
Thank you so much for your heartfelt feedback and continued support! 😊
We’re truly happy to hear that our meals bring a home-cooked feel to your family and that the consistency, freshness, and healthier taste meet your expectations.
It means a lot to us to be a reliable dinner solution for busy parents. Thank you for your recommendation and trust 🙏
Food portion are generous and not salty, menu not repetitive, it suits to us busy with kids and no time to cook.
Jiak Ba responded27th Jan 2026 12:03 PM
Thank you for your kind feedback! 😊
We’re glad to hear the generous portions, non-salty dishes, and varied menu suit your family, especially with a busy schedule. Appreciate your support 🙏
Food quality is good, delivery is prompt. But the recent price jump of about 30% is a bit sore. Other than the price jump I have been a returning customer of about 6 months. Still thinking about whether to renew after current subscription.
Jiak Ba responded27th Feb 2026 09:49 AM
Thank you for your continued support over the past 6 months and for sharing your honest feedback 😊
We’re glad to hear you’re satisfied with the food quality and delivery. We understand your concerns regarding the recent price adjustment, which was due to rising ingredient and operational costs.
We truly appreciate your loyalty and hope to have the opportunity to continue serving you. Thank you again for your trust and support
Food is acceptable. The portion is good. The delivery time varies. Given herbal drink twice a week. The $100 increase in price is too much.
Jiak Ba responded13th Feb 2026 12:58 PM
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your comments regarding the food portion and quality, and we are glad to know it has been acceptable overall.
We understand your concern about the recent $100 price increase. Please allow us to explain that this adjustment works out to less than $2.50 per pax per meal. Over the past months, we have experienced significant increases in ingredient costs, packaging materials, transportation, and overall operational expenses. Despite these rising costs, we have tried our best to maintain our food quality, portion sizes, and the complimentary herbal drink served twice a week.
This adjustment was made only after careful consideration to ensure we can continue providing consistent quality and service without compromising standards.
We sincerely value your support and understanding. Please feel free to reach out if you would like to discuss this further — we are always happy to assist. :)
Generous portion, especially the fried rice. Dishes are not bad, not too salty too. Samosa was a hit!
Jiak Ba responded3rd Jan 2026 10:22 AM
Thank you for your kind feedback! 😊
We’re glad you enjoyed the generous portions, especially the fried rice, and that the dishes suited your taste. We looking forward to your order again
I found Jiak Ba dishes delicious, especially their meat dishes. I liked that they provide fish/prawn dishes quite often, compared to other tingkat provider. However, I did not renew with them after the significant price hike in Jan 2026. Such a pity.
Jiak Ba responded12th Feb 2026 05:18 PM
Thank you for your kind words about our meat and seafood dishes 😊
We understand your concern regarding the price adjustment and truly appreciate your past support. Hope to serve you again in the future 🙏
Food is tasty. Portion is good. I had a great experience with this meal. The food was not only tasty but also nutritious, making it a satisfying and wholesome option. The portion size was generous—perfect for a family of three without feeling too heavy or too little.
Delivery was punctual, which made the whole experience even better. Everything arrived fresh, warm, and right on time.
Overall, a delightful meal that checks all the boxes for flavour, nutrition, and convenience.foodline
Jiak Ba responded27th Feb 2026 09:47 AM
Thank you so much for your detailed and kind feedback! 😊
We’re delighted to hear that you enjoyed the taste, nutrition, and generous portions, and that the meal was just right for your family.
We’re also glad the delivery was punctual and everything arrived fresh and warm. Your support truly means a lot to us. Thank you
In general, the food is not too bad but could have more variety . At times, there were 2 spicy dishes in a meal. Would be good if they can give more non spicy dishes. Can consider giving it a try if you have not ordered from this caterer before.
Jiak Ba responded3rd Jan 2026 10:23 AM
Thank you for sharing your honest feedback with us. We appreciate your comments on the variety and spiciness of the dishes, and we’ll take this into consideration when planning our menus.
Thank you as well for giving us a try, and we hope to have the opportunity to serve you better in the future 🙏
Delivery Feedback
Based on 199 customer responses.
On time or up to 30 min early: 180 (90.5%)
More than 30 min early: 14 (7%)
Late: 5 (2.5%)
*On-time delivery includes arrivals up to 30 minutes early.