Le Xin Catering Group Pte Ltd

In the package I had selected, there was Aromatic Fried Rice. I clearly informed the caterer that I wanted only Egg Fried Rice which they acknowledged, but when it was delivered, it was the original rice dish. Totally disappointing! Children at my party did not like ham and vegetables in the rice dish and did not eat it and so much was wasted.

As for the Aglio Olio with mushroom, it came with bell peppers and that was not stated in the menu! Again, the children at the party did not like the aglio olio as there was vegetables in it and it was wasted.

The breaded fish was a little over fried and not tasty. The French fries was soggy.

Potato salad was average.

Overall, I am sorely disappointed. I will NOT order from this caterer again. Furthermore, they were reasonably expensive too.

Food standard and customer service are dropping. Some times Vege totally wasted cos whole family cannot accept. Ordered 3 pax meal delivered 2 pax meal, feedback no response, asked again still no response. Decided to discontinue.

Ordered 20 days package, had a severe allergic reaction and called in to check on the ingredients with their customer service hotline. Customer service rep was very kind and offered a partial refund.

However, after invoice for refund was generated, no refund was made by finance side and nothing heard despite calling in and communicating with the rep on whatsapp. It has been more than a month since and still chasing for refund.

First time ordering tingkat, maybe had too high expectations which leads to disappointment. the dishes were salty and especially the meat dishes, it has really weird taste. came late 1 day and offered to extend by 1 more day which is a nice gesture, however the hotline should be extended to 7pm instead of closing at 6pm. will continue to eat caifan instead of ordering tingkat

Food/vegetables Not fresh and Not worth the money at all..... No much meat, only pork/chicken, Soups also quite Bad. sealed package very inconvenient to Open...

Generous quantity of food served, including rice. However, the food was generally oily for us. We even threw away dishes that tasted overcooked/ burnt. Didn't meet our expectations.

Worst experience ever. Had been ordering tingkat since a year ago and had tried different caterers. Xin Le had treated the customer for granted and did not provide quality food especially any dish related to egg. The “chef” that made the egg dish just failed big time and should not be called as a “chef”. Xin le should reflect on it own or should not even venture into tingkat business.

I will not order again, never ever period!

The food is so so but the service is bad. I call the hotline to request a container cover but they said will check but they totally never get back to me. U see the dish. Mostly repeated … worst case is the give me two same dish.. usually if one of the dish is cabbage . Then they will use the cabbage to cook for the soup and also use the cabbage to cook for the other dish. So you have total 3 cabbage dish. :(

Ordered from many caterers before and Family Deluxe sounds good, until we ended up throwing food including rotten cabbage which never happened in previous and present catering.

Was shocked to find not one, not two but FOUR INSECTS inside one of the dish. The container was vacuum-sealed and this was a poor indication of the hygiene standards and Quality Control of the caterer.

I had to called them twice before the management finally got in touch with me.

Needless to say, I cancelled the rest of my Tingkat package with them. foodline